Ioana S.
Beware if you sign up for a weight loss plan
Beware if you sign up for a weight loss plan and they charge you every month but after a couple of months they ignore the requests for refill and make the chat with the provider unavailable. They will not want to refund you money even if they don’t provide service for that month. They refer you to the cancellation policy which states you have to cancel a few days before the charge. But in my case I did not know I won’t get service the next month so how should I know it was best to cancel ahead of time?
Response from SesameJan 15, 2025
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and will be reaching out to you soon to assist.