Stacie A.
From 'Great' to 'Predatory' in 2.5 Seconds
e said they could not give me access to these forms because I booked the wrong type of appointment. They informed me that I must book a mental health or mental health prescription appointment. I informed them that that was not an option on this providers page. They said they could not help me get the forms I needed and would need to find another provider despite the provider legally being able to provide this pharmaceutical. This inability to provide the proper forms seems like a system failure. They refunded me my $49 and I reluctantly went to find another provider through the means they said it was. I found a provider through mental health prescription. Followed the flow. Arrived at checkout only to see that minimum cost. For this type is $79 and requires an automatic subscription renewing every four weeks. It sites that my prescription would be be included and be sent to me. I don’t need a free prescription and I want to pick it up from the pharmacy today. They have intentionally designed their system to be unable to provide the forms a practitioner needs to have the information to provide certain types care without pushing additional charges off to it's end users and requiring a subscription. I am disgusted that they are taking advantage by forcing people through a flow that requires a higher rate of pay to renew their mental health subscriptions. Now I'm differing to using the same provider I had previously state that I did not like and using a pharmacy I do not like while having to jump through hoops transfers to get the meds I need. All because Customer Service has been guided NOT to support, but to make sales. This is the collapsing predatory medical system at its finest.
Response from SesameMar 7, 2025
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and will be reaching out to you soon to assist.




