SerwallReviews of serwalloutdoor.com

UPDATE: Daniel, the first customer service rep I had the privilege to speak to, read my initial (now modified) negative review and proactively followed-up. He petitioned his manager, Yas and they apologized for their mistake. Serwall sent me a second grey chair to match what we first ordered. If I were not to have written the review below, now partially modified, and most importantly, if it were not for Daniel following up with his manager and the manager, Yas doing what is right, the outcome would not have been as successful as it is now. Key lesson: Employ more people with integrity and empathy like Daniel and Yas who conscientiously follow-up on their customer conversations and reviews. Much appreciated. You have redeemed your reputation! Modified Initial Complaint: We ordered two chairs, both the same colors. Upon arrival, one chair was blue, and another was gray. I called customer service, and the gentleman was very helpful. He told me to utilize the company website and explain the problem, namely that it was not my fault the company sent two chairs, each with a different color. The response I got back from the Customer No Service desk was that they were sorry, the chairs we're 'broken' and that I would need to contact Amazon. Clearly, she never bothered to read my email. I also sent the shipping labels and the SKU #' as Daniel suggested.

I recently received my anarondike chairs and table and you want to know how I like my purchase. Ordering and shipping I give 5 stars. I can't give an honest review on the chairs and table that I just received until I have had time to find out how it holds up. Please contact me in another year and I can give you an honest review on my purchase.

Fast shipment, easy to assemble. Nice looking, solid chairs.

I appreciate how fast the entire order of 14 pieces came after placing my order.The furniture looks great. The colors are more vibrant than the description. The blue is more of an ultramarine than navy and the red is more scarlet than burgundy. The wood grain is nicely done. The packaging was good. Time will tell how durable and fade resistant it is and if the screws are rust proof. I ordered a red side table for the adirondack chairs and it came as black. I decided to keep it as I am mixing the colors. The table and six chairs had one order number but come as different separate numbers and I found this a little difficult to understand. The price point is good and far better than the competition.

They provided excellent service and worked hard to make sure I was satisfied. They promised to send a new item when the original parcel was lost by the delivery company.

Shipping was swift and dependable, with all items arriving in excellent condition.

good product, good price, good service

WOW I really don't even know where to begin..... I purchased a 2 patio chairs and a small table from them. When I received, we only assembled 1 chair, it was not as comfortable as I had hoped. Tried to return the product for over a week. Customer service kept trying to get me to keep the items. First, they offered me $40 to keep the items, then $50, $60 and finally $70 (telling me they never offered this much to anyone before). I just want to return the item. Only 1 chair was assembled and never used! It is in brand new condition. Now that it is returned, they are giving me problems with my UPS return labels. Even though they have the tracking info and shows it was delivered, they are requesting the original receipts form UPS. Never in my life have I dealt with such terrible customer service. STAY AWAY!!!