SerwallReviews of serwalloutdoor.com

Great communicatiom from purchase to delivery. Furniture is strong and looks great. An electric screw driver will speed up the process of putting the furniture together. Great buy.

My wife bought 2 Yellow Folding chairs from Amazon. Each chair comes with a few tools for assembly. They suggest 15 mins for assembly but that's a bit optimistic. The first one will take about 1 hr to put together. The Chairs are good quality but I don't know about how the hardware will stand up to weather. I think the bolts supplied will rust. They don't appear to be stainless. We'll see but not bad for around $100 ea. chair.

My wife and i purchased 3 Adirondack chairs for our patio back in April, 2023. We purchased them from their webstore on Amazon. It was promoting lifetime warranty, which was one of the reasons for us to decide to go with Serwall. On the first year we had issue with the frame of one of the chairs. We filed a claim and they sent us the spare part to fix it. Everything went smooth. Now on the second year, the other two chairs have the same problem. We contact them and they say that those chairs are discontinued and there is nothing they can do. Also saying they do not offer lifetime warranty. OK, meantime they changed their policy to 3 years, i can understand, but we are still covered, we have had the chairs for only 2 years so we should be still covered. But they refuse to do anything. They only offer $30 off if we purchase new ones. This is unacceptable. Obviously they have some design flaw, since all 3 chairs experience the same malfunction and on top of it, they have them discontinued, probably due to numerous claims of one and the same nature. I am not purchasing new products from them if they do not stand by their product and warranties they offer. There are 3 remedies to this issue. Either send me parts, or send me replacement chairs of similar build, or simply refund my purchase money and if you even want send me the shipping label i will return the broken chairs to them. They refuse to do any of those three options and this is unacceptable. To offer $30 - $40 off of a new purchase is simply a joke and does not work. I am not spending $150 on a chair that is likely to break within a year of light use and you do nothing to remedy the issue. 😡😡😡

Most unstable chairs I have ever purchased. Do not purchase from this company. Purchased through Amazon, both Sereall and Amazon have been difficult to work with. Requested refund, Serwall wants to offer $10-$40 to keep unsafe chairs. The wobble and are dangerous to sit in. Purchased 4, Serwall wants me to pay to have returned to get refund, which would cost $200 or more to do. This company has poor customer service and will not help you.

Homeselecting was a pleasure to do business with. The product was first class and I couldn’t be more pleased. Customer service was outstanding and I will certainly do business with them again.

Folding Adirondack chairs were a gift. Shipping was prompt and the recipient thought the product was easy to assemble and of great quality.

I ordered a 7 piece dining set from Serwall in mid-April. It arrived in 7 boxes (6 chairs and 1 table). My husband assembled one chair and we determined that we didn't particularly care for it. The material says it's a hybrid wood and recycled material, but it looks and feels like cheap plastic. When we sat on the chair, there is no middle bracket underneath so the seat immediately warped under our weight, which is about 50 pounds lighter than the weight limit listed on their website. My husband disassembled the chair and carefully repackaged everything including the screws and tools in their original packages. I reached out to Serwall via their website to arrange a return. It took me three days of requesting information for the return before I received an email. I was shocked when the customer service representative told me that I could return it, but I would have to pay $40 per box to do so. We had 7 boxes. This was listed NOWHERE on their website, which touts easy returns and a "smile policy". I sat on the decision for a few days and reached back to the rep to see what could be done. They said they can't waive the return fee but they would give me $70 to keep it. (???) I countered and said why don't you just eat the return fee and I'll send it back because I don't want it. They said no, but the maximum they could refund to me to keep the set was $80. Which is a completely random number for a set I paid close to $900 for. I do not recommend this company or their furniture. As I mentioned, it's cheap looking and feeling, and the customer service/policies are extremely lacking. Oh, and it came out of the box with a 3" scratch on the tabletop. Hard to notice, but it's there. Total pain in the side trying to now sell the furniture I no longer want because of shady return policies that aren't expressly written on their website.

timely delivery, updates on different stages of delivery.