Ludo V. N.
There was a problem, but they handled it properly
Update: The issue has been resolved. After my initial review, the support team at ServMask reached out and handled the situation professionally. They reviewed my case, clarified the licensing terms, and offered a fair resolution. My original license has been reinstated for personal use, and they provided a trial of their Pro version for client work going forward. I still think there is room for improvement in terms of license transparency and management (especially for long-time users), but I appreciate that they took the time to review the case and find a reasonable solution. Updating my rating to reflect the outcome. ----------- I’ve been a customer since the early days when this plugin was sold with a lifetime unlimited license — including use on unlimited websites. Fast forward to today: my license has been suddenly deactivated for an alleged “EULA violation,” my account appears to be removed, and I no longer even have access to my purchase history or receipt. There was never any license management system provided — no way to deactivate old sites, no dashboard, nothing. Like many developers, I used the plugin across development, staging, and client projects over the years, which was completely in line with how the product was originally marketed. Now it seems those early adopters are being penalized retroactively. This feels like a bait-and-switch: early customers supported the product when it was growing, only to later have access restricted without clear explanation or proper tools to stay compliant. Support has been unhelpful so far, and the lack of transparency is concerning. If you’re considering this plugin, be aware that “lifetime” and “unlimited” may not mean what you think in the long run. I would strongly recommend looking at alternatives with clearer licensing and better customer treatment.
Response from ServMask, Inc.Mar 23, 2026
Hi Ludovic, Thank you for your feedback. We would like to add some important context. Your license was purchased in 2021 under our Personal plan, which is priced at $99 and permits use on any number of websites that you own. The product page at the time of your purchase clearly stated this. The "early days" lifetime license marketed for unlimited use on any website was a different product page from years before your purchase. You mention using the extension across client projects. That use case requires our Business plan, and the distinction was communicated on the product page when you bought it. Regarding support: we received your first message and are actively reviewing your case. Every license review is handled individually, looking at the specific terms from the time of purchase and the actual usage data. We take this process seriously and respond to every message. We would genuinely like to resolve this and find a path forward. We encourage you to continue the conversation with our support team, who are ready to work through the details with you.