ServMask, Inc.Reviews of servmask.com

4.5315 reviews
IT & Communication
16192 Coastal Highway, Lewes, Delaware

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ServMask, Inc.

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About ServMask

Move, transfer, copy, migrate, and backup a site with 1-click. Quick, easy, and reliable.

ServMask, Inc. (servmask.com) has 315 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: ServMask, servmask.com
Website: servmask.com
Category: IT & Communication
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 46% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Directions Write a review

About ServMask

Move, transfer, copy, migrate, and backup a site with 1-click. Quick, easy, and reliable.

ServMask, Inc. (servmask.com) has 315 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: ServMask, servmask.com
Website: servmask.com
Category: IT & Communication
Location: Lewes, Delaware
Listed on Five Star Index: 2026

Arpad C.

Feb 20, 2022

Plugin not working, plus I’ve got a bad customer experience from them.

I have been trying to "use+ the free version of this plugin for a while. Got frozen every time. Somebody told me to buy the premium version, as it will solve my problem. Shure. Paid for it. Started the restore process, and after waiting for15 minutes what did I get? An error. That the plugin can't upload my backup file. I canceled my subscription as a company and requested a refund. I followed the entire documentation during the install process and searched for any solutions regarding my problem. But nothing. Within 24 hours I got an answer from them. The refund is not automatic, and It is to their discretion to decide that. I think I won't pay a dime to them in the future, and I don't think they still can convince me to use their plugin

Response from ServMask, Inc.Feb 21, 2022

Hello Arpad. I have reviewed your interaction with our customer support. Unfortunately, we don't have enough details at the moment to act on your request. Please work with our support team to resolve this issue to your satisfaction. The timeline: - Customer bought the product 2022-02-19 19:29:02 - Customer cancelled the product and requested a refund 1hour 30 minutes later: 2022-02-19 21:04:11 - We've requested additional information from customer to understand what is broken and does not work and reiterated our refund process (posted at the end of this message for clarity) - The customer did not follow the process and instead replied that we are trying to scam them and they will post negative reviews (like this one). - We assured the customer that no one is trying to scam them and asked them to work with our support team to resolve this issue to their satisfaction. Refund process: We can consider refunds, at our discretion (i.e. no automatic right), based upon the particular circumstances of your case. In practice, we usually require that you have found a technical fault and that we are given proper opportunity to verify sufficient information about any faults which you believe you have found (and that they are in All-in-One WP Migration Extension, not something else), and to fix them within a reasonable time period. Edit (02-22-2022) The customer followed our process and was granted a refund.

ServMask reviews

315 approved reviews, newest moderated first

Bernd
Feb 28, 2022
Just great I 100% recommend...
Just great I 100% recommend... My agent in the support was Kwan, she did a great Job!!!
Response from ServMask, Inc.Feb 28, 2022
Thank you for taking the time to review our service!
Chris
Feb 26, 2022
Lifesaving Plugin
Lifesaving Plugin
Response from ServMask, Inc.Feb 27, 2022
Thank you for taking the time to review the plugin
Arpad C.
Feb 20, 2022
Plugin not working, plus I’ve got a bad customer experience from them.
I have been trying to "use+ the free version of this plugin for a while. Got frozen every time. Somebody told me to buy the premium version, as it will solve my problem. Shure. Paid for it. Started the restore process, and after waiting for15 minutes what did I get? An error. That the plugin can't upload my backup file. I canceled my subscription as a company and requested a refund. I followed the entire documentation during the install process and searched for any solutions regarding my problem. But nothing. Within 24 hours I got an answer from them. The refund is not automatic, and It is to their discretion to decide that. I think I won't pay a dime to them in the future, and I don't think they still can convince me to use their plugin
Response from ServMask, Inc.Feb 21, 2022
Hello Arpad. I have reviewed your interaction with our customer support. Unfortunately, we don't have enough details at the moment to act on your request. Please work with our support team to resolve this issue to your satisfaction. The timeline: - Customer bought the product 2022-02-19 19:29:02 - Customer cancelled the product and requested a refund 1hour 30 minutes later: 2022-02-19 21:04:11 - We've requested additional information from customer to understand what is broken and does not work and reiterated our refund process (posted at the end of this message for clarity) - The customer did not follow the process and instead replied that we are trying to scam them and they will post negative reviews (like this one). - We assured the customer that no one is trying to scam them and asked them to work with our support team to resolve this issue to their satisfaction. Refund process: We can consider refunds, at our discretion (i.e. no automatic right), based upon the particular circumstances of your case. In practice, we usually require that you have found a technical fault and that we are given proper opportunity to verify sufficient information about any faults which you believe you have found (and that they are in All-in-One WP Migration Extension, not something else), and to fix them within a reasonable time period. Edit (02-22-2022) The customer followed our process and was granted a refund.
Slavko P.
Feb 19, 2022
Very fast and helpful support
Very fast and helpful support. I've got an answer in under 1 hour on weekend. My experience - Excellent!
Response from ServMask, Inc.Feb 19, 2022
Thank you for taking the time to review our service!
Charlotte D.
Feb 18, 2022
Great responsive support
I was really happy with the support - incredibly responsive and knowledgeable. I have contacted plugin developers before and this one was the best by a long way! Its a great plugin that I use all the time and it makes me feel very confident knowing it's well supported.
Response from ServMask, Inc.Feb 19, 2022
Thank you for taking the time to review our service!
Charles
Feb 16, 2022
Very highly recommend ServMask
I have been dealing with ServMask for a number of years now. They are very responsive and helpful. They always solve any issues. I highly recommend dealing with them because they stand behind their products.
Response from ServMask, Inc.Feb 16, 2022
Thank you for taking the time to review our service!
Andrea P.
Feb 15, 2022
Helpful
They were very helpful. I had an issue and they did find a workaround for it. To improve even more I think the support could benefit if they were open to speaking to me as a customer, we could have solved things faster! As for today they just want to communicate via email.
Response from ServMask, Inc.Feb 15, 2022
Thank you for taking the time to review our service! We do not offer telephone support. This enables us to keep our prices as low as possible. We answer emails as fast as possible with average response time below 1 hour.
Marketinc D.
Feb 7, 2022
Great Experience
Great Experience
Response from ServMask, Inc.Feb 7, 2022
Thank you for taking the time to review our service!

ServMask, Inc.Reviews of servmask.com

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