ServiceTitanReviews of servicetitan.com

Service Titan is a class act. Your company must commit to this program to see the excellent results. Your commitment will equal your satisfaction. Being a number person, I get all the numbers I need. The Tech. efficiency numbers are extremely important to knowning the accurate efficiency of your service department. The people at ST are second to none! Their are professional and friendly. We see them as part of our team. The cost is an investment and will pay for itself since it will replace office personnel. I could go on and on and on because we have committed to this software and are seeing the positive results.

We left our old software and made the switch to Service Titan about 2 years ago - which was the BEST decision we have ever made! It has been such a fantastic experience since day 1 for us as well as a profitable one. It has increased our sales and has made our field employees time more efficient on each job site. Our first impression was with three of your most talented employees - Andy, Jesse and Steven who came for our three day training -they really made us feel comfortable and paved the way to get us where we are today with your software. Our current success Manager is Liz - and wow we never want want to let her go - she has been absolutely amazing and we truly appreciate all her hard work and dedication to our company. Kudos to you all for a job well done! We refer you to anyone and everyone who runs a business and is looking to increase revenue and become more efficient. Thank you for helping us become more successful!

We are a plumbing company on the west coast new to service titan by others choices - let me start by saying for the price you pay for ST you would think the transition would be much more seamless ( it was not ) - in a short description for the size company and amount of developers they have this system should be way more user friendly and customizable - they put most of the work on you the client to set up and organize when you nothing about data migration etc -things that should take 1click turn into a 4 click process also get used to the word work around as you will hit many of those bc of the softwares limitations for your needs -I truly believe there software was designed for the HVAC industry and they have tried to evolve from there and have tried to push all service company types into the same molded platform and functionality which does not work - Im no software engineer but I do know business and it should not be this hard to use when being in the service business as everyone knows is hard enough to run - my advice there are cheaper options out there and more user friendly software be very careful joining this group.

I work in an office and use Service Titan daily. It should be more efficient, straightforward and easier to navigate. I find it repetitive and instead of lessening my work, it seems to make more. Examples: when doing follow-up notes on customers. Those notes do not show up on the customers appointment page unless copied and pasted. Also, classifying Dashboard calls is tedious. I classify the call when it comes in but then I have to reclassify it on the dashboard. You should only have to do this once. Then to link all the outbound calls I make to each customer, I have to go back and reclassify every single call. The dashboard percentages are never truly accurate because when I book an appointment making an outbound call, it doesn't even show up in my daily score. Booking a customer who wants multiple estimates done in one day should be effortless. There should be a way to sell/convert more than one estimate at a time, instead of booking one, and then going back and copying all the other estimates and attaching them to the job....so time consuming! As far as the online help is concerned, it's just okay. Depending on who you chat with, some are more willing to offer help than others, and some of the advice I've received has only complicated my problem instead of alleviating it. The community help center has been completely useless. I've posted questions, searched for questions, and I've yet to have someone respond or been able to find information that's relevant to my problem.

Service Titan is awesome!

Great product and great people!

Marketing customer service treated me as if our 28 years in business was of no value. Nothing worse than your marketing team making a customer feel worthless. He told me that we do not meet the "qualifications" to be a customer for Titan. Then had the audacity to say once we grow more in the residential business to give them a call back. Like that would ever happen! Telling a person their not good enough and then telling them once they get bigger to give you a call. Very poorly handled. I am the manager of our Business Development. I would fire any employee that made a customer feel like the way ServiceTitan made me feel.

Team was great to work with