ServiceTitanReviews of servicetitan.com

ServiceTitan is a good piece of software, offers a lot of the things we are looking for, features that other softwares don't offer. I like the dispatching, reporting, recorded phone calls, call taking screens. I think the chat line/customer help sections of the company could use a lot of work. Often times I get on there with a problem and tell them a problem I'm having, put job #s in the original question, and fixes I've tried. The first thing they will do is ask the job #, ask me to try those things again, and it can take 20 minutes of waiting next to a computer to get to this point. Then if you take your eyes off the screen for 60 seconds they time you out when you have been waiting way longer to even get a response. The expected patience from us versus the reciprocal patience is not very good. I would understand the short timeout feature more if it wasn't so one sided. I also think feature releases should get pushed back more and tested more thoroughly - we tend to have a lot of bugs, even ones seemingly unrelated to the releases, shortly following any updates. I understand there will always be a certain numbers of unknowns that pop up, but it seems pretty consistent and with the way that updates get pushed back months sometimes, it seems like someone is trying to be pushy about when things come out. This software is already ahead of the curve, so I'd rather see things slow down and make sure they are right in the first place, put a release date way out, and make sure it is good to go for then.

Service Titan has helped our company streamline and become more efficient in several areas, but the biggest advantage it has given us is the ability to track our KPI's. Everything from material use to time tracking has improved because it is tracked and reviewed in just a few seconds. I have used several other software programs in my 25 years in the industry and I have never come across a company dedicated to improving like Service Titan is. They constantly come out with improvements and updates that subscribers need!

We started using Service Titan in 2016, the software is the core of the function of our business. Saving numerous hours for our office staff, allowing technicians full access to customer history, accurate bookkeeping tools, marketing abilities, price-book integration, I just honestly can not say enough or explain how vital Service Titan is to our company. I would highly recommend the use of Service Titan. So much so I am currently helping the company my husband works for switch. Take the plunge - you will not regret the decision.

I contacted ServiceTitan to get a demo of the product. My business supports other small businesses in finding software, automation, and developing processes to help streamline their operations. I was told by the representative that they could not demo the product for me unless one of the owners of the company got on the demo with me. Clearly, service providers are in the field and often hire back-office support to vet software. For ServiceTitan to refuse a demo is to lose my business. If you can't manage the simple request of facilitating a demo to the company that has been chosen by the contractor to vet the software, then I am not confident that you can manage any other request and certainly not confident there would be good support and/or customer service.

We are happy clients that just have good things to say about the support and service that we have received from Service Titan.

Definitely NOT happy with this company. First they have me sign a one sided agreement. Then I had to wait 3 months for a call to talk about on boarding. Then they start trying to get me to commit to appointments based on there schedules. They are in California I’m on the east coast. There earliest appointment is the middle of my day. And then they tell me just hire someone for the on boarding. They have my down payment and all they want is the next payment. Terrible company to work with. Check your contract. I messed up and they are putting it in my face!

restarted hvac company in 2017 and went with ST not bad till the last year constant selling of products and arongant attitude toward the customers ie; we will set in place "handrails to govern your companies data" so we decided to change to service fusion. ST did everything to make it more difficult they road blocked every piece of data will never deal with them again if i had to crave my dat in a piece of stone with a chisel. something tells me they are bleeding customers by the 100's

ALWAYS HAS PROBLEM. DOESNT DEPOSIT CHECKS PROPERLY, DOESNT TAKE CARD PAYMENTS PROPERLY. CALLS FAIL ALL THE TIME TO CUSTOMERS. IT FREEZE OR GLITCHES WHERE IT DOES NOT SYNC OR LOAD UP YOUR DOCUMENTS I HAVE USED IT WHILE I WORKED FOR 2 DIFFERENT COMPANIES AND THE SOFTWARE IS JUNK!! I HAD TO PAY THE COMPANIES BACK MONEY BECAUSE PIECE OF JUNK SERVICE TITAN DID NOT TAKE THE MONEY WHEN I SWIPED THE CARD OR PHOTO DEPOSITED A CHECK. JUNK IS AN UNDERSTATEMENT FOR SERVICE TITAN