ServiceTitan Reviews | Read Customer Reviews of servicetitan.com

ServiceTitanReviews of servicetitan.com

4.0396 reviews
Administration & Services
800 N. Brand Blvd, Glendale, California

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ServiceTitan

About ServiceTitan

ServiceTitan is the leading software platform built to provide comprehensive solutions that streamline and enhance the operations of home and commercial service businesses. Our company was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, entrepreneurs who recognized the need for a technology-driven platform to help service contractors manage their day-to-day operations effectively.Our software platform offers an array of valuable features, including scheduling, dispatching, invoicing, and analytics, which help service contractors manage their operations efficiently. ServiceTitan's cloud-based architecture provides real-time data, enabling businesses to make informed decisions quicker than ever before. Our user-friendly interface and mobile app also make it easy for service techs to access customer information, work orders, and other critical data while on the go.We cater to a range of industries, including HVAC, plumbing, electrical, and other home and commercial services. Our users include small shops with as little as three techs and range all the way up to some of the largest service contractors in North America. Our robust customer support team provides all our users with training and ongoing support to ensure every ServiceTitan user gets the maximum experience. ServiceTitan's commitment to innovation and customer satisfaction has earned us numerous accolades, including being ranked among the fastest-growing private companies in the United States by Inc. magazine. Our company has also received industry recognition, including the 2020 Digital Innovation Award from ACHR News. Our platform is a game-changer for service businesses looking to improve their operations and provide exceptional customer service.

ServiceTitan (servicetitan.com) has 396 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: servicetitan.com
Website: servicetitan.com
Category: Administration & Services
Location: Glendale, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ServiceTitan reviews

396 approved reviews, newest moderated first

Tyson
Jul 24, 2024
CSM James is extremely helpful.
CSM James is extremely helpful.
Response from ServiceTitanJul 25, 2024
We're glad to hear James has been a great CSM for you and your team. Thanks for sharing, Tyson!
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Owie L.
Jul 12, 2024
I commend Angie Sjobeck
I commend Angie Sjobeck, the CSM. She was great!
Response from ServiceTitanJul 16, 2024
Thanks so much for the 5 stars!
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Chris N.
Jul 2, 2024
Ashley has always been very responsive…
Ashley has always been very responsive and has a wide scope of knowledge that allows us to get answrs quickly. For items outside her skill set she's quick to get another team member on board to help us out.
Response from ServiceTitanJul 16, 2024
This is exactly the type of review we love to read. Thank you so much for sharing!
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Melissa M.
Jun 26, 2024
Exceptional Experience
It's been an exceptional experience. The platform is robust, user-friendly, and has significantly streamlined our operations. One of the standout aspects of my experience with ServiceTitan has been working with Carl Bailey, our CSM. Carl has been nothing short of phenomenal. His deep understanding of the platform and its capabilities, combined with his commitment to customer success, has made our journey with ServiceTitan smooth and productive. Carl is always available to answer any questions, troubleshoot issues, and provide valuable insights to help us get the most out of ServiceTitan. His professionalism, expertise, and genuine care for our success have truly set him apart. In conclusion, ServiceTitan is a fantastic platform that has transformed our operations. And the experience is made even better by the excellent customer service provided by professionals like Carl Bailey. I highly recommend ServiceTitan and commend Carl for his outstanding work.
Response from ServiceTitanJun 28, 2024
Thanks for this amazing review, Melissa! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. Thanks again for sharing your experience with ServiceTitan and Carl!
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Jamie G.
Jun 24, 2024
The Best Success Manager!
My experience with our Success Manager, Sparks, Embers, etc. has been exceptional. Although AI, Chat, and non-human interaction works in a lot of ways, it it really great that we still have the human contact when needed. I have been on Service Titan for 10 years and have gone through many success managers; Our success manager Matthew Avalos is by far the best in all areas; communications, solutions, he listens, among other great qualities. I have to give a shout out too to Megan Montgomery (Senior Program Facilitator) - she has been a excellent resource and is extremely knowledgeable about the product and understands business.
Response from ServiceTitanJun 25, 2024
Wow, this is amazing! Thank you for being a part of ServiceTitan for a decade! We are thrilled to be your software partner and appreciate you sharing your experience with your success manager and your Ember/Spark session facilitator.
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Lala
Jun 22, 2024
spam from jamie
Someone is using the name:jamie representing/at marketing dot service titan dot io to send spam email to people. Don't open the email. Delete it or you will confirm that it is a good address, opening yourself up to a plethora of spam emails.
Response from ServiceTitanJun 25, 2024
Hi Lala - thank you for sharing this. Our team would love to look into this further. Are you able to email [email protected] to share more information?
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Juan Lopez S.
Jun 7, 2024
The best Success Manager ever!
My success manager has been extremely responsive(Shilpa Polyard) and even though we have had a few bumps in the road, she has taken every step with us!
Response from ServiceTitanJun 7, 2024
Thanks so much for the 5 stars, Juan! We agree - Shilpa is amazing!
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Nicole
Jun 6, 2024
The onboarding process was phenominal
The onboarding process was phenominal! Getting started migrating to ST from a long standing CRM seemed daunting. The way that the process was broken down into smaller tasks/goals really sets the user up for success. The online start up meetings were a fantastic way to stay on track. The help those meetings provided was priceless. Everytime I have encounted a problem, I was able to get it resolved within 24 hours using their numerous support options. Everyone has been thoroughly a dream to work with!
Response from ServiceTitanJun 7, 2024
Wow, this is exactly the type of review we love to read! Thank you so much for sharing your experience onboarding with ServiceTitan. Congratulations on all your hard work and we can't wait to see the success your team has on ServiceTitan!
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