Service ExpertsReviews of serviceexperts.com

Mike Hudson, Service experts tech, If you need it done right, ask for him. True expert and knows his equipment, Only have good things to say about his work. Service experts has taken care of my AC needs for over 6 yrs, Bought unit and service plan directly from Service experts and never failed me. Yes there have been issue's with AC unit but thats common in Florida, Summers are brutal but Service Experts always came and fixed my unit. Thank You!! Real Customer since 2019 Ac unit type, Lennox Elite.

Very good tech.

I have NEVER been LIED too by so many employees!!! I don't know if they just didn't know or intentionally LIED to me!on 9/9/2024 our ac stopped working.( i told them I was handicapped and had to use either a walker or a wheelchair. I also get nauseaus from the heat! The house was 85 degrees) I was told they would send someone between 8pm & midnight and I would get a confirmation e-mail.I DIDN'T. I called back, then I was told they couldn't find anyone to come out. even though they advertise 24/7 repairs! Then I was told we would be the 1st repair in the morning.another LIE!! I called at 9am only to be told that they had JUST gotten an e=mail asking us to be put on the schedule. I was LIVID!!! It continued on from there with one lie after the other!!! The repair people FINALLY showed up at 1;15pm!!! When they were finally done they hit us with a large repair bill when we were told when purchasing the maintinance contract that repairs were INCLUDED!!! My husband had to turn our car air conditioner on, and I had to sit in the car for several hours to cool down. I have NEVER been treated like this and having stage 4 bone cancer...... I will NEVER use this company again!!! I recommend NO ONE EVER USE SERVICE EXPERTS again and read the fine print in your contract because they AREN'T REPUTABLE OR HONEST!!!!!

I live in Blacksburg VA and had this company out of Roanoke installed a new unit today. The installers seemed to be very nice, even gave them a tip. We where told after the instal that everything checked out, and waited for the gas to build up, may take a couple hours. A couple hours passed and no cool air, so I called the customer support and asked why this wasn't working at three pm this afternoon, they sent the on call technician out after another hour passed. When he showed up he said there was no gas in it. He didn't have gas on hand and said it will be tomorrow before they can have someone to fill it. They promised in the contract, that installation would be completed same day. Been lied to several times up to 11 pm that they would have some one out between 4pm to eight pm. No one showed , so they broke there contract with us. So now I told them tomorrow no one better show up to my property to fill it, I want it removed and I'll go with a more trust worthy company. Unbelievable!

Well I am an elderly woman living alone and had HVAC die on July 4, 2021. I called a local company Midway Services who sent out someone on July 5. Great, right? Well they also sent a smarmy salesman who sold me an HVAC unit and the water heater for a "bundle price". What he also sold me and said, it included a "service contract" for future services. I thought that to be a good deal. About 6 months later I wanted to know more about this "contract" and asked to be given the particulars about the payment plan. I was told by Midway Services and by Service Experts that they WOULD NOT GIVE ME THAT BREAKDOWN. I filed a complaint with the County of Pinellas but was told the same thing .. Service Experts and Midway would not reveal such information! I let it go for a while ... but if I have paid $233.25 INCLUDING SALES TAX OF 15.26 per month since August of 2021 what is the distribution of this money? Now I wish to sell my condo and asked about ending the service contract and paying off the purchase of equipment. I called Service Advantage and they said they would provide a payof figure. When I asked about whether the monthly payments (including "sales tax") were appllied to the equipment they said no, the monthly payments were for service only and I should talk to Midway Services for that information. Well I called Midway Services only to be told I should speak to Service Experts for payment information! Talk about given the run around! I will have to file a complaint with the State of Florida now .. as no satisfaction at local level.

Shawn Parson was the technician that inspected my air condition and heating units. He very thorough and conscientious in his work. Shawn was very respectful and answer any question I had. Thank you Shawn!

NEVER EVER contact this company. You would do well to heed my warning. When I called them, I just wanted a quieter fan for my furnace. While they were replacing the fan, they mentioned that my ac unit coolant was no longer made, and sold me a unit...worst mistake I have ever made in my life. The unit has never worked, I was sold a piece of trash. I asked them to repair it and they just keep finding problems with a unit that never ran more than a few short days. No repairs have been completed on it. Now I am facing a 10000 dollar replacement for another unit...the unit has only been there for about 1 year which never worked...and the fan I had them install for nothing more than personal comfort...IS LOUDER than it ever was before. Don't waste your time contacting them. Save yourselves. Find another company, ANY OTHER COMPANY. I wrote about my poor experience to save you from suffering. Heed it. (I was forced to give them 1 star.)

We called the Boca Raton division of Service Experts, and had them in to look at an AC unit which froze over. Within minutes, they were trying to sell my daughter (the occupant) a completely new system “for ONLY” $200 per month for the next 119 months. If we wanted, they could also supply us with a water heater for another $50 per month for the next 119 months. After they left, we called in another company, and they asked us why we left out the disconnects both inside and outside. Was this forgetfulness or sabotage. The salesman, Jose Chapaprieta, is simply a business predator.