Serene WesternReviews of serenewestern.com

I'll never buy from Serene Western again. I ordered a ring and bracelet and was sent two rings. They never answered my phone calls or responded to the messages. I emailed them and got the same response - nothing and no help. Because of unscrupulous sites like this, I'll just stick with Amazon.

Ring arrived with a loose stone ready to fall out. I have been trying to return this ring for the last 2 weeks or more with no response or reply to take care of this! I need someone to reply to my emails. Also your phone number does not go to anyone so customer service does not exist. I do not recommend purchasing from this company

I bought 2 rings. Yes they are pretty but one of them didn't look right on my finger. The website says to email them for a return and they would respond within 24 hours. I have sent 4 emails since January 27th. The phone number on the website is not valid. It also states if you are returning for personal reasons, you have 7 days to return or they keep 60%. Horrible customer service!

Shipping took forever, I have emailed them countless times to try and do an exchange with no answer. I tried calling the phone number listed on their website and has a message that they cannot take phone calls. Is the business even real?

I have not received my merchandise, voicemail box is full, emails are not responded to. I did business with them once before, and tried to contact them about a ring that was too large. No response then. I should have known better!

If I could give a ZERO rating, I would. They have not tried to provide me with any assistance for a return, so I feel robbed of my $108. The return policy is not "Worry-free" as advertised. I tried to return due to being a gift and the recipient not liking the style, and was met with resistance the entire time and I am not out over $108 and left with a product I can't use. The return policy also states that if you return due to personal preference, there is a $7.99 return fee, the return shipping is at the expense of the customer and a 60% restocking fee is charged. Doesn't sound like they really want anyone to return their items. Their responses are slow, then they point out the time frames have been reached. Their is nothing stating that this company is actually in Scottsdale Arizona either. The replies come in my inbox in the early morning EST, and that would mean they only reply after midnight, and that seems more likely they are overseas and not in the US. If you order, I hope you like what you receive, because you are stuck with it !!!

I ordered two rings on the 24rth December 2025 and have still not recieved these or had any correspondence or update whatsoever

Still have not received order I placed before Christmas.