Taras G.
Service-Is-Not-Refundable
While used service for around 3 years. Bumped into disappointed attitude as a client when decided to cancel contract. Be aware: Service-Is-Not-Refundable! It just killed me when asked about mid term cancelation. No refund. Hundreds in budget are waisted now. Awful. Some minor hiccups: 1st: very inflexible cabinet/roles management. Admin needs to confirm own email upon sharing permissions. 2nd: Used to have AI overview. Then went away at some point. Asked support, brought back. Needles to say AI overview don't see the half of the real situation (even GA4 sees more). 3rd: a year or so ago silently removed online chat. Now only through main Help feedback form with days to reply.
Response from SE RankingJan 26, 2026
Thanks for taking the time to share this feedback and for being with us over the past few years. We offer monthly plans for flexibility as well as discounted annual plans for longer term commitments. Annual subscriptions are not refundable once a billing period has started, which is outlined in our terms. On roles and permissions, we know the current admin experience can be limiting. Improving admin controls and making permission management easier is an active focus for us in the first half of 2026. AI Overview is a newer product, and we’re continuing to improve it as SEO professionals adapt to AI driven search and AI powered tools. Our team is working hard to make sure it meets real world needs. I also want to clarify that live chat support is still available 24 hours a day, five days a week. You can access it through the Help Hub in the lower right corner by selecting “Contact Support” and then using the chat bubble when you scroll down. We appreciate you sharing this perspective and hope you’ll continue using the platform and see the improvements we’re rolling out over time.




