SE RankingReviews of seranking.com

Was going great, until their entire system stopped working for over a week due to a Google update. I asked if we would be getting any type of credit since the service is quite expensive and this downtime resulted in us being unable to run client reports and requiring us to cancel or postpone meetings. I was told "No. We are not giving refunds." I think that's pretty terrible when their service clearly isn't working and still isn't back to normal at the time of this review.

This service rarely works and is regularly broken. Keywords are often showing as deindexed when they are actually still present and quite often the daily report/scan doesn't even finish. The customer service and website acknowledge the issues but only after substantial interaction. They have also been unwilling to provide partial refunds for extended periods during which the service is virtually unusable and highly inaccurate. We would recommend going with another service. However, if you would enjoy panicking every time the report seems to say your website has crashed (when it is really just fine), this would be the service for you.

I’ve been a customer for several years, and I’m increasingly disappointed with the direction SE Ranking has taken. What was once a strong and useful tool has become far less appealing after being migrated—without my consent—to a significantly more expensive plan. To make matters worse, the one feature I valued most, SEO page optimisation, has been removed. At a time when AI is enhancing SEO capabilities across the industry, it’s difficult to understand why a platform would reduce functionality while increasing costs.

I have had issues with reliability with their company and now that they purchased another company I was using, I am having issues there as well. Years ago I purchased a lifetime plan, based on a special they had at the time, it wasn't honored.

This company has a robot hitting my websites over and over all day long.

That's your typical company that crawls random websites, gather and then sell data. Today, two of my domains were victim to more than 30K requests from their crawlers which resulted in my server getting overloaded and thus - losing customers. I do NOT recommend their services, avoid them at any cost.

I've been a customer for several years, and I'm very disappointed. The tool was initially very interesting, but SE Ranking migrated without my consent to a new offer that's five times more expensive than the one I had (for the same features). Furthermore, since the Google update in mid-March 2026, ranking tracking no longer works at all. I'm told it will be fixed someday, but they don't address the fact that I'm paying for a tool that doesn't work. If you're hesitating to use this service, I advise you to find a more reliable tool.

My experience with SE Ranking have been very disappointing. For three months the keyword rankings shown in the platform have not matched what appears in real Google search results. Because the ranking positions themselves are inaccurate, the monthly ranking averages also become misleading. If the base data is wrong, the averages built on it cannot be trusted. Support has not been helpful. The responses keep pointing back to project settings instead of addressing the discrepancy between their rankings and the actual search results. They keep writing about other stuff, but not dressing the problem. The platform may be cheaper than some alternatives, but cheaper is not always better when the data used for SEO is unreliable. And please do not write your are sorry, because you are not. Fix you platform.