SE RankingReviews of seranking.com

I've been using SE Ranking for years, and whilst it has always been the cost-effective solution to rank tracking, a recent experience has massively put me off using the company, and I have since canceled. On the 16th of September, their rank tracking became incredibly unreliable. When I've put it to them, they tell me they have a fix that's rolling out. We are now 9 days since then, and if anything, it's getting worse. It's almost impossible to actually speak to someone beyond the AI support bots. I appreciate these are not 5-minute fixes. However, to see the issue on their status 4 days after I reported it and 8 days after it appeared, and having followed up every day, I still have no ETA on when this is going to be fixed. We ask clients to trust the rank tracker we are using, and then, when we cannot give clients an ETA of when it will be fixed, we have to ask them to trust the data again. It's really put me off the overall handling of this. But what I will say is, when it worked, it was a very good tool and a cost-effective rank tracker.

In general it is a good system and price, but as you go deeper in using the features this is where they ask for added charges as add-ons and not included in the package. This is where SEMRush is failing and it seems that I made a mistake choosing them as they have the same business model with SEMRush which I was trying to avoid. The limits they make are also too low, considering that the data they are using are already in GSC, Analytics and other free analytics and they charge it in your account for such feature. Update: Thank you for the reply, though it took you almost a month to do it. I will wait on that promise that someone will reach out and will see happens.

While used service for around 3 years. Bumped into disappointed attitude as a client when decided to cancel contract. Be aware: Service-Is-Not-Refundable! It just killed me when asked about mid term cancelation. No refund. Hundreds in budget are waisted now. Awful. Some minor hiccups: 1st: very inflexible cabinet/roles management. Admin needs to confirm own email upon sharing permissions. 2nd: Used to have AI overview. Then went away at some point. Asked support, brought back. Needles to say AI overview don't see the half of the real situation (even GA4 sees more). 3rd: a year or so ago silently removed online chat. Now only through main Help feedback form with days to reply.

Use to think this was a good company. The tools are fairly easy to use. Price was good. Picked up hidden issues. No problem. But then they decided to MOVE people from Legacy accounts to a new one. But in doing that, forcing customers to a new account level, which is at least 50% INCREASE in costs. When you sign up for an account, you agree there will be nominal increases over time. But, NOT a sudden over 30 day before, 50%-70% increase. Outrageous. And no matter what you say, they regret it, know it is insensitive to the customer, uncomfortable for the customer. Doesn't matter. Management feel, move them, bump their costs by minimumn of 50% and lump it. Or move. Be warned. If you are with them now, or considering it, they might, in a year, decide to do it again - and you go from maybe £50 a month to £75 or £80 a month, with no option. Argue it all you like - they will not budge. Be very very careful who you choose. If they had been more decent, and offered a better new deal on this, I may have submitted a kinder review and rating. But to do this, is just rude, frankly arrogant and wholly uncaring to the client. We care, but we'll still do it! Sure. ---- SE RAnking replied below. However the fact remains, they closed a type of account, pushed me into a new one, which WILL be ending at 50% INCREASE on my price before the move. I had no choice. Unless I leave, no choice but to. pay 50% more. NOT IMPRESSED!

Slow support. Not much help available. The tool works OK for tracking, although a lot of data on things liek the site audit seems to be broken/not functioning well. When you look for support there is none to be found. They take days to respond and very rarely find any solutions for you.

The product itself is actually quite good. BUT if something (God forbid) goes wrong on a Friday before the weekend and you’re in the U.S., be aware — you won’t get any support until Monday evening. I really hope they solve this issue and improve their support, because in my opinion, they have a solid product. I’ve already been waiting 5 days for the agent who was assigned to me to get in touch. :(

I’ve had disappointing experiences with SE Ranking. I had a (legacy) Essential 250 subscription (250 keywords) for €37 per month. Their pricing has since increased significantly, and the minimum is now 500 keywords. As a hobbyist, I don’t need that many keywords. So, I contacted them for a Custom Plan, as advertised on their website. SE Ranking couldn’t offer me anything other than the new Essential Plan for €59 per month. Since I don’t need the advanced functionality, this is far too expensive for me. So, I canceled my subscription. I had purchased a $20 balance for an extra report, of which I used only $0.08. Now it turns out that this money is lost. According to them, it "cannot" be refunded. After insisting, they offered to apply the amount as a discount on the first month of a new subscription. Which would still cost €37 in the first month. In the end, they offered to extend my existing subscription for a few extra days with that balance. Well, thanks, but they’ve lost me as a customer. Additionally, the ranking of Dutch-language keywords doesn’t seem very reliable due to the low search volumes for my Dutch websites. I couldn’t find much correlation between the estimated and actual visitor numbers.

I think it's quite dissapointing coming from Ahrefs and Semrush - even Ahref's free version gives more comprehensive and accurate information.