SeraLabs is a trusted leader in wellness and beauty, offering products with cutting-edge technology, superior ingredients, and science-backed, proprietary formulations.
Sera Labs (seralabshealth.com) has 166 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Valued C.
Purchased face serum, received confirmation for entirely different product. Called. "Sr. Specialist" had no clue what the product was for as it was not on the website. Attempted to order correct product from her. Was quoted one price, charged for another. Attempted to purchase 2 products at the same time to save on shipping, was told that was not possible. Terrible experience. Will never order from you again.
Beverly
The process was completed in a timely manner. I am not a patient person. I have been known to throw my hands in the air and cancel an order out of frustration. This was not the case with your checkout process. It was easy to use and I appreciate this.
Joyce Stoer C.
Reading through your product literature is confusing --- On the one hand, you caution not to use lotions, sprays etc.. with your basic facial products and then two lines later the instructions say "apply, allow to dry before applying other moisturizers" or something to that effect -- Leaves the reader unable to figure out how to work the product into an existing routine --
ChrisN
Excellent service and timely delivery
Russ P.
Difficult to remove auto ship order?
Donna T.
When I went to check out one price was listed. But then when I got an email confirmation, I was charged almost $3.00 more. I don’t appreciate dishonesty. I will never order from this company again.
Shirley G.
It’s now the second day and I still have not received ANY word on WHERE in the process my order is. I suggest taking lessons from Amazon on IMMEDIATE customer order confirmations: Is it on its way or not? Is it being prepared? Has it shipped yet, and if so, where’s the tracking number?
Response from Sera LabsApr 15, 2021
Hi Shirley, Thank you for your feedback. I seeing that you placed an order yesterday - 4/14/2021 at 3:28PM est. Our system shows that you recieved your confirmation email at 4pm to [email protected]. Is this your current email address? Please also check your spam folder on Gmail as, depending on your settings, emails can end up in there. Per our shipping policy, https://seralabshealth.com/shipping-policy-2/ please allow 2-3 days for your order to process. Once the order is processed and fullfilled, you will recieve an email with tracking information once your item is shipped. If you do not recieve any notification by EOD Friday 4/16 please reach out directly to [email protected]. We apologize for any confusion.
Timothy M.
The agent was helpful to fix my mistake of accidently doubling the amount and not hitting the right product that I wanted but I realized my mistake afterIi hit the purchase button and I could not go back and fix it myself.. THE AGENT was so polite that I was glad to do business with your company she kept saying "Sorry for your inconvenience". If the product helps I will be doing future business. Grateful, Tim
