NILOOFAR
Thank you for excellent customer service
Thank you for excellent customer service
Response from Sequencing.comApr 19, 2022
Thank you for this review!

Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat
Sequencing.com (sequencing.com) has 724 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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724 approved reviews, newest moderated first
NILOOFAR
Thank you for excellent customer service
Response from Sequencing.comApr 19, 2022
Thank you for this review!
Kathy R.
Great customer service! I reached out to customer support and received a response within a day. Ken confirmed my request to ensure he had the correct information and took care of the issue immediately. Thanks, Ken!
Response from Sequencing.comApr 12, 2022
Thank you for providing this review. We are glad you Ken was able to assist you.
Joanne S.
I had a problem with an app but kept generating an error message. Sequencing customer support cleared up the problem. This wasn't the first time I put a ticket in for customer support, and I've always found the support team to be very responsive and helpful.
Response from Sequencing.comApr 12, 2022
Thank you for your review of Sequencing. We are glad that you found the Customer Support Team to be helpful.
Kerry
I was very happy with my experience with the representative from sequencing as always. I have nothing but compliments for Sequencing everyone I have ever dealt with was nothing but excellent. Only problems I’ve ever had was after purchasing dna kits and submitting I’ve never received the actual dna results but that’s not really something that is Sequencing’s doing it’s the actual dna labs mistake so again I’m so beyond satisfied with sequencing and as soon as I get my full genome situated I will surely be renewing my full membership status. You guys do an impeccable service.
Response from Sequencing.comApr 8, 2022
Thank you for your review.
Jen
I had a few questions about my results and apps. Logan immediately understood and was able to quickly answer my questions in a clesr, concise, and friendly manner. Thanks so much!
Response from Sequencing.comApr 7, 2022
Thank you for taking the time to share your experience. We are glad you reached out to get assistance and we are always happy to help clarify any questions our customers may have.
Jane C.
Hello Find the site often crashes when I put anything in the search area. It happens multiple times and is very frustrating. It often says system took too long to load. Is there anything I can do to stop this please? Thank you Jane
Response from Sequencing.comApr 7, 2022
Hi Jane, thank you for sharing your concerns. We have worked with you on this issue and verified for you that this isn't our website that is causing your experience. We are happy to address this further by emailing us at [email protected].
Ben
The customer service staff were very helpful. I was having issues with a test kit being lost in transit (multiple times). This was an issue with the international postal service not the lab but customer service helped to organise a refund and suggested an alternative, uploading my existing genome data from an alternate source and getting a subscription plan, so I could run the reports.
Response from Sequencing.comApr 4, 2022
Hi Ben, thank you for this thoughtful review. Our customer service team is dedicated to finding solutions to help make all customer's experiences efficient and positive.
Vanessa M.
Excellent service via livechat. Informative and very helpful
Response from Sequencing.comApr 1, 2022
Hi Vanessa, thank you for the kind review. We are pleased to know that this feature was beneficial to you.