Sequencing.com Reviews | Read Customer Reviews of sequencing.com

Sequencing.comReviews of sequencing.com

4.5724 reviews
Wellness & Spa
680 E Colorado Blvd, Pasadena, California

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Sequencing.com

About Sequencing.com

Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat

Sequencing.com (sequencing.com) has 724 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Website: sequencing.com
Category: Wellness & Spa
Location: Pasadena, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sequencing.com reviews

724 approved reviews, newest moderated first

Kyle N.
Jun 3, 2022
Very fast and helpful support team
Very fast and helpful support team
Response from Sequencing.comJun 3, 2022
Kyle, thank you for proving this review of Sequencing.
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L L B.
Jun 1, 2022
BEST DNA ancestry ethnicity Test on Market
I have taken many paid commercial and "free" commercial DNA Ancestry tests and have paid much money to these tests. Both of my parents are not certain what their ethnic backgrounds are, so I took a few DNA ancestry tests to find out where I am from. Well, major surprise! After 3 paid commercial tests, I got varied results and more confusion, as to where I am from. Then, I saw Sequencing.com's website, offering a simple upload of prior saliva DNA sample and an under 12$ DNA ethnicity analysis. Wow! I am impressed! The DNA ancestry/ethnicity results are much more detailed and accurate than all of the DNA tests I have paid for thus far. I cannot believe this test can trace ethnicities under .5%, but it does. Fascinating, to learn a little about different cultural areas, regions, and countries represented in me, also. Thank you Sequencing.com, for helping my super very mixed ethnicity self to find more about myself. I am not being paid for this review. I am reporting the most amazing, detailed, accurate DNA ancestry ethnicity test on the market currently. All the best to a great company, with great customer support too. Amazing deal, amazing DNA ancestry results, amazing company!!
Response from Sequencing.comJun 1, 2022
Thank you for this feedback! We appreciate your review of our company and are pleased you found value in our products and services.
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Markus
May 28, 2022
Great help and service!
Great help and service related to undelivered kits (2 out of 3 kits that I ordered; 1 already arrived)
Response from Sequencing.comMay 28, 2022
Thank you Marcus for providing this review.
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Su
May 25, 2022
Platform great, but…
The sequencing.com platform is great, excellent choices of included apps in the membership and a vast array of other apps to buy. Only disappointment was the amount of incomplete genetic data from my ultimate DNA kit did not answer the question I was seeking an answer to. This is a limitation of the smaller amount of data that is generated from this test, and thanks to COVID supply chain problems I cannot currently buy the Ultimate Genome Sequencing kit in my country. But I am hoping the supply chains are back to normal soon.
Response from Sequencing.comMay 30, 2022
Hi Su, thank you for your feedback. Good news, we've resumed shipping our Whole Genome Sequencing kits to Australia. Our Whole Genome Sequencing service sequences 100% of your DNA, which is very different from the service you had, which obtained data on ~1% of your DNA.
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John P.
May 24, 2022
Thanks for quickly sorting out my ULTIMATE-COMPATIBILITY file
Thanks for quickly sorting out my ULTIMATE-COMPATIBILITY file. Whole Genome Sequencing is great but the files can be enormous. This much smaller text file makes it easy to transfer basic DNA information to GEDmatch, MyHeritage or FamilyTreeDNA.
Response from Sequencing.comMay 24, 2022
John, thank you for providing feedback regarding the value you received from our sequencing service. Happy to hear it!!
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Amos A.
May 21, 2022
Had a question about shipping taking…
Had a question about shipping taking longer then 3 weeks to arrive at labs. I was ensured it had arrived
Response from Sequencing.comMay 21, 2022
Thank you Amos for providing this review of Sequencing.
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BJM
May 18, 2022
thanks for fast support
thanks for fast support
Response from Sequencing.comMay 18, 2022
Thank you for your review of Sequencing.
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Ms M.
May 15, 2022
I have very serious life-threatening…
I have very serious life-threatening symptoms which I'm desperate to try and find out what's causing it. Every day is like living on a knife-edge. I waited 5 months and still haven't received the results. I then made a complaint, a few weeks after I was then told my sample wasn't good enough and another kit would be sent out to start the whole process again! Not surprisingly I asked for a refund and have now gone with another company who are already offering a much more efficient service.
Response from Sequencing.comMay 18, 2022
Thank Ms. Moore for your feedback.While the majority of kits have no issues, sometimes there may be a problem with a DNA collection or there may be an issue when the laboratory is sequencing a genome. Kit failure can happen at any point during the sequencing process. A refund is always an option when kit failure occurs.
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