M M.
Great chat with Logan
Chatting with Logan was nothing short of a WGS technical tutoring session. Fantastic explanation. I was able to get all my questions answered.
Response from Sequencing.comMar 27, 2025
Hi M - Thank you for your review!!

Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat
Sequencing.com (sequencing.com) has 724 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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724 approved reviews, newest moderated first
M M.
Chatting with Logan was nothing short of a WGS technical tutoring session. Fantastic explanation. I was able to get all my questions answered.
Response from Sequencing.comMar 27, 2025
Hi M - Thank you for your review!!
Ian
I had some initial challenges with using the downloadable files and with slow responses from support. But they have been working hard to make things right. Logan has been very responsive and wonderful to work with and sequencing worked hard to make sure my needs were taken care of. Now that I've worked through things with them and learned to understand my account better I highly recommend Sequencing for your WGS needs.
Response from Sequencing.comMar 25, 2025
Hi Ian - Thank you for your feedback. We greatly appreciated the opportunity to connect and we look forward to following up regarding any additional questions. The genome data files available in your account include different formats tailored for various use cases. The issue you encountered appears to be because a speciality file called the 'Ultimate Compatibility File' (UCF) was downloaded from your account and used with the third-party site instead of one of the files that contains your entire genome, such as your two FASTQ files or your genome VCF. The UCF is a small subset of your data that is meant to be uploaded to third-party sites that are not compatible with whole genome sequencing data files. We provide this speciality file so you can still use those sites even though they can't process your entire genome. For health analysis, however, we do not recommend using your UCF (since it's only a small subset of your whole genome) and, instead, recommend only using your two FASTQ files or your genome VCF. Along with your UCF, your two FASTQ files and your genome VCF are all securely stored in your Sequencing account and you can download them at any time. Thank you for reaching out and speaking with our Customer Success team - we look forward to following up with you to answer any additional questions and to resolve any concerns.
Mardi J.
It is wealth of personal information
Response from Sequencing.comMar 25, 2025
Hi Mardi - Thank you for your review!
Dena N.
This is an amazing company. Communication is great!! Customer service is awesome. It’s so refreshing to have a company that you feel truly cares about their clientele!
Response from Sequencing.comMar 15, 2025
Hi Dena - Thank you for your review!!
Shannon A.
It was nice to validate what I believed was a problem confirmed by this. My private provider refused to do dna tests even when I said I was part of a group of people known to have my problems still got a wall. With no answers or validation from my Dr I turned to sequence and got my answers and could change the things I needed to.
Response from Sequencing.comMar 15, 2025
Hi Shannon - Thank you for your review!!
Marilee
I had a problem with the kit they sent. I contacted support and they were prompt, polite and so helpful. They resolved the issue within minutes and sent a replacement. Thank you Ken!
Response from Sequencing.comMar 15, 2025
Hi Marilee - Thank you for your review!!
KRISTI T.
An excellent product and service that told me critically important information for my current and future health (and that of my child).
Response from Sequencing.comMar 13, 2025
Hi Kristi - Thank you for your review!!
Samantha
They responded to my message about being double charged within like two minutes and reverse the charge without me, even having to say anything. Great experience.
Response from Sequencing.comMar 13, 2025
Hi Samantha - Thank you for your review!!