SephoraReviews of sephora.com

Sono andata ieri da SEPHORA del fiordaliso e mi hanno trattata da Dio , io perplessa perché dopo la mia ultima esperienza negativa ad Assago non me lo aspettavo , comunque mi ha servito una ragazza di nome Maira della Benefit straordinaria che ringrazio molto per avermi accolta con gentilezza e aiutata a prendere prodotti adatti a me , e una sua collega di nome Jenna ,una ragazza in gamba e gentilissima e bravissima a spiegare i prodotti per la skin Care e soprattutto a consigliare . Do 5 stelle perché mi sono trovata davvero bene con loro e sono state veramente eccezionali . grazie di cuore ♡︎

Commessi/e fantastiche Claudia gentilissima super simpatica e dolce ci ha accolto con molto affetto

Anna (commessa ai Gigli) e’ stata gentilissima , professionale e disponibile e ci ha aiutato nei nostri acquisti .

I recently made a purchase from Sephora and THEN looked up their reviews, which after reading I was very worried that I had used them. However I had no problems at all, I was regularly updated on the state of my order and it was received within a few days. I was very pleased with the ordering and the products, I would definitely recommend, on my experience, and definitely use again. Ref FN108572030

Sono cliente di Shepora Mondojuive Nichelino,il personale é molto gentile e sono sempre soddisfatta dei miei acquisti,grazie anche ai preziosi consigli di Fabrizio super attento alle mie esigenze e molto preparato.

Sono stata ieri da sephora a Parma(strada Cavour) è come ogni volta le commesse sono state molte gentile e disponibile ad aiutarmi con i prodotti che mi servivano. Esperienza personale molto soddisfatta 😍

Visited the Riverhead Sephora 2/4/26 to shop for perfumes and planned to spend $300–$500, as fragrance is something I regularly purchase and stock up on. I usually shop at the Smithhaven and Shirley locations where the customer service is consistently excellent, so this visit was noticeably different. Several employees were gathered talking and laughing, and no one acknowledged or offered assistance while I browsed, even though the store was not busy. I want to be fair and clear that this did not feel race-related — I’m African American and was also not acknowledged by the associate who appeared to share my background — but the overall lack of engagement felt dismissive and unprofessional. I did make a purchase and the cashier was polite, which I appreciated. However, the overall experience left me feeling undervalued as a customer, and I will likely return the item and continue shopping at other locations instead. I hope this feedback helps improve customer service going forward.

I have been a loyal Sephora customer for over 10 years, and this experience reminded me why I continue to shop with them. I recently had an issue with a package that showed as delivered but was never received. There was no photo, signature, or clear proof of delivery, which was very concerning. I contacted customer service and escalated the matter, hoping it would be reviewed fairly. Despite the lack of physical delivery proof, Sephora took the time to listen to me, review my case carefully, and ultimately do the right thing by sending a replacement. This situation came at a very difficult time in my life due to a serious family medical emergency. Their professionalism, understanding, and willingness to help truly meant a great deal to me. Shipping issues can happen with any company. What matters is how they are handled. Sephora handled this situation with integrity, compassion, and respect for their customer. I am very grateful for the way this was resolved and for the care shown throughout the process. Thank you for standing by your customers and for maintaining such high standards of service. Loyal customer, Kathryn D