Dr. Z.
Poor delivery and customer service
Takes forever to arrive, tracking is inaccurate, and delivery is even worse. Package showed up damaged, and wasn't even placed on my porch. Was left far down the sidewalk in the hot sun instead of on my porch on the shade. Was not even notified when it arrived because tracking was not accurate. No response from Seora. Customer Service is not good.
Response from SeoraskincareSep 21, 2026
I'm really sorry about all of this — a damaged package left out in the sun instead of your porch, inaccurate tracking with no notification, and then no response when you reached out is not the experience we want anyone to have, and we understand the frustration. We will make sure this is discussed with our Fulfillment team to ensure deliveries are always getting to our customers safely. We've sent you a request for your order information so we can look into this ourselves. If you're still needing help, please do send that over and I'll personally make sure this gets addressed. Thank you for your patience, and again, we're sorry this is the experience you've had with us.