Sentry ManagementReviews of sentrymgt.com

I would give this management company a zero star if I could. Our community has had a few management companies by far this has been the worst experience. CMA now has Sentry managed our subdivision or condo association for approximately three and a half to four years. Initially, we had **** as our manager, and she did an excellent job of communicating effectively and ensuring that deadlines were met. However, things took a turn for the worse when they decided to switch our association over to another manager. Under the new manager, **** the property was managed in a state of disrepair. For instance, several of our invoices, including our water bill, were not paid. As a result, our water was shut off, and our LGE electric bill for the outside lights and garages were also cut off. There were at least four to six unpaid invoices that she claimed were due to mail not arriving, even though she should have been doing check and balances, ensuring all invoices were paid. Furthermore, she neglected the community. She only conducted drive-bys in her SUV of the community, as if she didn’t like being in our part of town. This limited her ability to really access the community and see the deficiencies that needed to be repaired. Additionally, several issues remained unaddressed, such as the porch and balcony situations, the siding on our property, and dumpster problems. The property has been neglected and is in a state of disrepair due to the mismanagement of Sentry and our property manager.

Terrible experience all around. Management is inept, doesn't respond, is on a power trip. Board members are part of sentry which whether they say or not is a conflict of interest.

This week, this office attempted to charge our tenants late fees and interest charges because some HOA payments were delayed in the mail because of Hurricane Milton. Fortunately our local HOA office intervened and deleted these fraudulent charges, but this is not the first time Sentry has tried it. They are in violation of Florida ordinances designed to protect seniors, so do not take them or their charges at face value. Report any suspected incident of consumer fraud.

Have not been good folks to deal with. I do not recommend them

Somebody is making a ton of money at Sentry Management. I set up my payments to be taken out semiannual. Yet, every MONTH, I receive a Reminder statement that they have charged me a late fee for my payment. Semiannual means once every 6 months. NOT MONTHLY. My bank account reflects that they re taking the money out once per month, though. What crooks.

When we Moved in our Hoa was 351.00 and it was only for one month they switched to sentry and they raised the prices after that and Now they raised it to 410.00 so they want that 62.00 from us that hadn't been raised yet But they want that money. On June 26th 202 4 I sent them a check for the 410.00and the; late payment Or whatever I thought the late payment was 25.00 And they cashed that check onAug 30th and now in all over those months they charged me two more times plus they said i already owed 150.00 for some late payments cause they didnt cash the check we called them m isd july why they hadnt cashed the check and they said they never got it then we called them again the 19th of July they still hadnt cashed the check so I put a stop payment and my bank screwed up and let them cash it on Aug 30th and all this time they wanted the late payments and we dont even owe any how did I pay 225.00 and the late payments are 25.00 each it is fraud horrible company if anyone wants to file a class action lawsuit lets us know they deliberate held the check after i payed the 351.00 for the first month we had moved in they said we were all even there accounting and assessment s make no sense at all IT IS FRAUD

As a Realtor in central florida, I deal with management companies and hoa's all the time. I was surprised by the response I've got when I asked Sentry a question about deed restrictions in a community I'm representing a seller in. I was advised by Sam Long that I needed to have my name associated with the community as a resident or an association manager in order to have a simple question about deed restrictions answered. Needless to say I got the information needed by another Sentry employee. I completely understand Sentry management poor ratings.

**Review of Sentry Management** I am extremely disappointed with the service provided by Sentry Management, particularly in dealing with Peter Asis. My bank account was mistakenly charged $1,368.75 instead of the authorized $494 monthly fee. Despite clearly outlining this issue on August 2, I received nothing but generic and unhelpful responses from Peter Asis, who repeatedly asked for unnecessary documentation. Even after providing detailed transaction histories that clearly showed the error in their automated system, Peter continued to stall the resolution process. His responses were dismissive and did not address the root cause of the problem. This level of incompetence and lack of accountability is unacceptable. I strongly advise against using Sentry Management. Their service is unreliable, and their customer support is ineffective. This experience has been nothing short of infuriating, and I would not recommend this company to anyone.