Sentry ManagementReviews of sentrymgt.com

I've always appreciate what Sentry Management has done when I have had to interact with the agent for our association. I had notice that a townhome across our street and that one of the light fixtures was loose. So I contacted our Sentry representative to inform them of this situation. The very next day someone was working on the light fixture and fixed the problem.

Here we are again a year later since my review from last May and sadly there is no positive changes and the 'Community Lien' is still over our total 88-condominiums and homeowners cannot get a HELOC loan with their banks nor can we sell our homes until the lien is lifted and that can only be done when the remaining monies owed from the $63k lien put on community because of Sentry's mismanagement of finances is paid in full. So we are stuck in the unsightly community in which landscapping services have not been done since last year and our community looks bad. Plus you factor in the worst renters thanks to Sentry and our place looks like a ghetto here at Treymont at Sugarloaf while the leadership and HOA Manager sit in their nice Sandy Springs offices and/or work from home and while we are left to deal with bad renters, bad board members and absolutely no oversight in this community at all. The blame also should go to the homeowners who are sitting by and not doing anything to help hold HOAs and Board members accountable. We the homeowners are the ones paying on a number levels including higher HOA dues, plummetting property values, etc.

I had question regarding statement I received for Eagles Landing POA. I called 6 times. Four times it was disconnected and two times some one answer and put back on same line. No one answer the phone and there is no customr service. I do not uderstand why ELPOA keeps this no service company. If rating was avilable in minus, I would have given the lowest rating.

Our representative with Sentry makes my life so much easier as president of our HOA. Our home owners know to contact Sentry direct with any problems, our representative lets me know of her actions to correct the owners concerns or just handles it by contact to landscaping or other contractor. She is efficient and flexible to the occasion.

Their website isn't very sound and it passes off control to another site to collect payments. My husband and I have tried to create accounts that work and we have both failed. Lots of wasted time. No responses from them. Online chat is useless. Want to do a setup autopay. Don't they're going to charge us every time we do it by phone. There must be better services out there. Homeowners associations take note! Ours has already chosen them but you don't have to replicate the mistake!

No one gets back to you if you email them. Not corporate or local. When you call you're on hold for an hour and if you leave a message and still no one calls back. My payment got lost in the mail so they charged me $120 for lien proceedings and I still tried to contact to resolve and no one got back to me. I have lived in my house for 17 years and I have NEVER not paid my dues. Now because i've waited for resolution they have sent me to an attorney and added another $400 to my bill. I can't even go in and pay my current dues owed. They are unprofessional and are quick to try to scam anyone out of extra money.

They constantly post payments late. I have set up payment with my bank the banks say payment cleared on the 1st Sentry Management says it bounced. After much digging they said my checks are too dark to read so they charge me $20 for bad check it wasn’t bad and if it was too dark maybe you should find another way to maybe manually post the check. I refuse to use their click pay because I don’t trust Sentry and I think the goal is to collect an extra 2O dollars they won’t let you speak to management. I have friends in the community that set up auto pay and Sentry took the money out but still charged a late fee. This company is shady and robbing people who have no choice because it is the company our community chooses to use. I am stressed every month by this I am a senior and I feel powerless and hopeless dealing with this company. I am currently trying to find a reasonably priced lawyer because this is unfair and I can’t take the stress of this anymore

I have been a realtor for 7 years and dealing with Justin and his team over at sentry one has always been a smooth transition. My clients who have moved into his condos that they manage have always been very happy and satisfied with there work over there, thanks Justin Cavanaugh