Sentry ManagementReviews of sentrymgt.com

I live in Albuquerque, NM, and have been researching Sentry as our community is experiencing numerous issues. Poor response to complaints received via email or by phone. They will not tell me when they will (or if they will) fix my sprinklers, as the yard by my condo is dying and no water from the sprinklers. They stated there were too many things being done, and they could not provide the answer or intentions. I should call them back if nothing is done in 3 weeks...??? I even checked the BBB, and they have an A+ rating. I found almost no reviews to support that. There was a meeting scheduled that Sentry canceled 10 minutes AFTER it was supposed to start, 20 residents at the door waiting from before 6:00 pm. The meeting notice said they would lock the doors at 6:00 promptly. That is just a taste of what our community is experiencing. Why is nobody doing anything about the service, or the way things are handled. There is no help, there is no follow up, there is no way to check the status of anything. It is up to the residents to watch, check, and verify that work gets done. If it doesn't, we report it but get no answers and in reality we don't even know if the issue report goes in, nothing to back it up and no accountability. Please prove me wrong Sentry, I would really appreciate it!

The worst. They target people with unreasonable expectations that they don't even reach & fail to do anything despite collecting fees. They'll even come on your property without permission

APARTMENT & BUILDING INFESTED WITH COCKROACHES Sentry Management might just be the worst company I have EVER dealt with. We live in the Spanish Towers, in Boulder, Colorado and have been living alongside COCKROACHES for upwards of THREE months. I did not even know it was possible for cockroaches to be in Colorado. Sentry Management has completely avoided our calls, and our leasing offices calls, and has failed to do anything about to rectify the situation. We have woken up to cockroaches in our kitchen, our panty, our dishwasher, and worst of all, our bed. The infestation is coming from the building, which means all the treatments we have completed are not stopping the cockroaches from entering our apartment. DO NOT LIVE IN AN APARTMENT MANAGED BY SENTRY MANAGEMENT.

Do not ever be a contractor under this business. Took over 6 weeks to be paid for a job that wasn't even done when they managed, but they managed funds. They lost my w9, with PERSONALLY IDENTIFIABLE INFORMATION! Nobody knows what they are doing at this place. Rhea never answered phone calls and lied about our w9. Finally were paid after we threatened small claims, they emailed us and said "we sent it to address on w-9"..... after you said you didnt have it??????? Wow! Rhea thinks its only important to pay certain bills! Yikes! She actually put this in writing!!! Telling the business she NEVER called back how great she thinks she is

Winston Reed, an estimator at the Chesapeake, Va location, is as crooked as a $3.00 bill. On April 10, 2024, I brought my car in for an estimate. I requested a mid-range paint job. Reed padded the estimate, including bodywork that was not necessary. The estimate came to $4728.00. The following day I received a second estimate with Keri at the Virginia Beach Maaco location. She did not try to gouge me or pad the estimate which came to $1377.00. A $3351.00 difference they did an excellent job painting my car. I wonder if the owner at the Chesapeake location is aware that he has a crooked dishonest employee? Reed should be shown the door.

This is a predatory company. They are horrible and hard to get a hold of. When you do talk to someone it is in another state or country. They consistently assess higher fees than they are supposed to and tack on late charges that they won’t resolve even when they have deceived payment. I wish I could give the zero stars They sent a generic response to a review with how to contact them and I never heard back from that either. MAKE SURE YOU NEVER MOVE INTO A SENTRY MANAGED NEIGHBORHOOD

If I could rate -0, I surely would. The lack of communication and skill is completely incredible. A simple fob replacement and gate code request is something I've been dealing with for the last 5 months. It is mind-blowing how representatives and staff allow such weak and poor service. The so-called ''ACCESS TEAM'' is inexistent; callbacks from representatives from that department never happen. The customer service line will repeat over and over the same thing. . BY FAR THE WORST HOA I'VE ENCOUNTERED AND DEALT WITH.

Heartless crooks plain and simple.Will not recommend if you have them as your HOA management run with your money and Don't look back!! They need to go out of business they're the most horrid company I ever dealt with they are money hungry watch your wallet!! Complain to the better business bureau are the department of regulations please!!!