SendFoxReviews of sendfox.com

I tried switching my list of 19,000+ from MailChimp to SendFox. I have a simple RSS feed email that I send out each week. First issue, when importing my list from MailChimp, there were random numbers put into the First Name column. I had no way to delete them in bulk, so I contacted tech support. The tech couldn't delete them either, and couldn't even delete the list so I could try uploading again. It was Friday evening and he said only the developers could handle the fix, so I had to wait until Monday. Didn't hear back from him until Tuesday. Second issue, when I tried to set up the Smart Campaign to send each Sunday, there were no instructions on how to format the email template. Turns out that's because there's no way to format it! I was stuck with their terrible format that looks like a 90s-style email. In order to format the email, I would have to do so manually each week. Their Smart Campaign isn't so smart... I cancelled my license and tried to cancel my Empire Add-On. They refunded my license, but told me I was past the 3-day refund time for the Add-On. The only reason I was past that time was because I had to wait four days for their developers to fix the list, yet they still refused to issue a refund for the add-on. I ran a charge back with my card company instead. It was only $10, but still, there's no way they deserve even a dollar for their crappy service and junk email template. JUNE 9TH UPDATE: I received an email from SendFox asking if I would take down this review: "I noticed you left a 1 star review in TrustPilot about this. If I request to have your $10 refunded back to you would you retract the TrustPilot review?" First, I already got my $10 refund through the charge back. Second, it's nice to know you try to pay people off in order to keep the bad reviews to a minimum.

The Sendfox support team is awesome!

Saddly, the Sendfox $49 tier didn't meet my specific needs. My 5 star rating is for the fact that their refund was instant. Don't hesitate to sign up for Sendfox. My issue was a very specific feature I needed that was only offered in their more advanced monthly package. Most users will find the $49 package an excellent choice. If not, they will refund your purchase.

Excellent! Very helpful and easy to use

All in all it's been a great and simple experience making the transition from the more expensive services out there. Delivery seems to be improved as well, which is always welcoming. Sure, I'd like a few more Editing features such as the ability to adjust Font size, and the ability to add Custom colors more in line with our branding... but with the cost savings SendFox provides you simply can't go wrong. Awesome stuff... Thanks SendFox!

Signed up for trials with other competitors. Most were clunky to use and offered features that weren't needed. This was easy to setup and worked perfectly - at an affordable price.

excellent! very impressed how simple it was to setup

Great tool for content creators, easy to set up and send new blog post announcements!