Send FlowersReviews of sendflowers.com

I wish I would have saw these reviews before I attempted to order flowers from them! I had ordered flowers for my daughter-in-law days before her birthday. I gave my son's phone number as a contact just in case... I hadn't heard anything so I called my son to see if the flowers had been delivered. Nope, and my daughter-in-law had been home all day. I checked the website and it said the flowers had been delivered, even gave a time. Hum, were they left on the porch? Nope. I called Send Flowers twice yesterday. The first time I was told they were delivered, the second that they would attempt again today. Today, as it was 4:00 in the afternoon and I had yet to hear anything, I called customer service again. They again told me the flowers had been delivered. I explained yet again, they had not so they offered to deliver them tomorrow. That is what I was told yesterday. I reminded them their site says they had a satisfaction guarantee, I was not satisfied and I wanted a full refund. After offering me all kinds if discounts on future orders ( Why the heck would I use them again?) and me declining repeatedly, I was told I would get a refund within the next couple of days. I hope THAT actually happens!

Worst ever and felt like i was being interrogated just to try and send some flowers and chocolates. Asking for a signature from a bank teller on bank letterhead craziness

They are without a doubt the worst company I've ever dealt with, for anything not just flowers. I was promised the basket would be delivered the next day 5 different times. I had already ordered from an company and they delivered as promised. Please do not use this company, I checked into the ownership and It appears that he owns several online floral delivery companies all with dismal reviews

I am normally a pretty evenly-keeled and ‘go along get along’ person, and I don’t often write reviews, but in this case I am making an exception. DO NOT USE THIS ONLINE COMPANY/WEBSITE TO ORDER FLOWERS FROM. You are 100% better off spending a little more and using a local florist, maybe even getting a bouquet from the local grocery store and delivering them yourself. Honestly, picking weeds on the side of the road and dropping them off would be better. As of my writing this review, there are almost 450 NEGATIVE reviews here on Trustpilot alone (so you can assume hundreds or thousands more of angry ex-customers who haven’t written) and the company has an abysmal 1.3 rating. These reviews are ALL accurate. It can’t all be that this company just – by chance - works with the absolute worst floral shops in every area; this is a pattern. Either they do work with the worst shops, their ordering system sends the incorrect information to the local floral shops, they have ZERO follow-up with customers and/or quality control/follow-up their floral partners, or they are intentionally trying to ruin every single order. Possibly all four. In my situation, I ordered the ‘Deluxe’ “Hugs and Kisses Rose Bouquet” to have delivered to my girlfriend at work. She’s 42, we’ve been dating for three months and she has never received flowers before (I know, I was shocked too). That said, I wanted to send an unexpected bouquet to her office just to let her know that I was thinking of her and that she is important to me, and as most women know, it’s not necessarily the flowers themselves that are important, it’s the ‘knowing’ that someone was thinking of her and made the effort to send flowers plus the fact of RECEIVING THEM in front of others. It’s the thought and the attention that are 75% of the experience. Enter ‘SendFlowers’. I placed my order early Sunday evening for a next-day delivery. I paid the extra $2.99 ‘next day’ fee plus the $13.99 delivery fee. So far so good. Monday comes and we traded a few daily messages, but no mention of the flowers. I kept wondering if they had been delivered. Finally, at 4:45 PM (end of the work day) while on her way home and as her staff were locking up for the day, she calls and asks ‘did you have something delivered to my office? Jerry (name changed) was leaving and on his way out of the door and when some delivery person came up asking for me, so he had to unlock the door and bring it in?” I told her that I had and she immediately called ‘Jerry’ back, he told her it was a bouquet of flowers, and then she ASKED HIM to read the card I sent. Now, she is the one that asked him to read it, but what would you do in her situation, see me that evening and then wait until the next day to read the card after-the-fact? I was (and still am) highly PO’d (understatement) because the intention was for HER to receive the flowers in front of everyone else (for the attention and experience) and then for HER to read the card, NOT to have to have one of her MALE employees read the card and the words that I had written for her over the phone to her! The ENTIRE experience was ruined from beginning to end and had these been delivered on time and not at the VERY last minute of the day everything would have gone well, but NOOOOOOOOOO…. In addition, though the arrangement she received was ‘similar’ to what I ordered, it was very sparse (even though I ordered ‘deluxe’) and the vase was clear cheap glass instead of red, and I SPECIFCIALLY ordered this because of the red vase so that the stems would not be an openly visible. I am contacting SendFlowers to find out who the local florist is/was and I am going to contact them directly as well.

Don’t be dumb like me. Do not use this company. Flowers I ordered did not get delivered. I received an email that they were. After a few emails with this company, the flowers arrived a day late and were not as nice as the picture I ordered.

No Flowers 2 days later. That's all that needs to be said.

Because Send Flowers have such poor reviews, I went with another company. Amazing you are still in business. I'm sorry for all those who had troubles with this company, at the same time, thanks to everyone who rated Send Flowers, you saved me the same troubles you experienced.

I ordered birthday flowers for a friend after finding the kind of flowers I wanted on the Sendflowers website. The flowers arrived on the wrong day. The flowers that arrived were nothing like the flowers I ordered. The representative apologized and said they would resend the corrected order. The same thing showed up again. I spoke with another representative who apologized and assured me the order would be corrected. The third order arrived. I ordered African Violets. The order that arrived was a planter of cacti. It took another phone call and a long discussion with the representative to get my money refunded. This was a very disappointing experience.