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Send Flowers (sendflowers.com) has 826 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Garden & Pond · Easton, Connecticut
Excellent
Garden & Pond · Bridgeport, Connecticut
Excellent
Garden & Pond · Union, Connecticut
Great
Garden & Pond · New Haven, Connecticut
New
826 approved reviews, newest moderated first
RJ P.
The flowers I ordered were never delivered. Their customer service is horrible and impossible to understand what it is they are saying. I can only hope they figured out how to do a refund properly but I’m not holding out hope for that. They are a damn joke!!!
Lynne B.
Please see email to them below. Their response? We gave you a refund. No apology. First let me say if I am writing a complaint email it is deserved. I give a lot of grace. I ordered for my 79-year-old mother who is alone and doesn't have much to look forward to flowers and chocolate for Valentine's Day. She told me when she opened the door her flowers were upright (not tipped over) on her porch. She picked it up and the water from the flowers was down in the plastic and the flowers were damaged. I asked her if the candy was damaged too, and she said there was no candy. Obviously, the delivery driver knew they were damaged in the truck but delivered them that way any way. (Who knows where the chocolate is). Customer service call day 1 - after 45 minutes between waiting for someone to answer and having to ask for a supervisor (What a joke that was). I was told by the supposed supervisor that she would refund my order and send another complimentary arrangement to my mother on the 15th. No chocolate, which I agreed to. I order her candy from somewhere else and thought with the new arrangement that would be perfect. February 15th - Mother waited all day and was excited for the flowers. They never arrived. Customer service call day 2 - Ask for another supervisor. She says no record of 2nd arrangement. I told her the first supervisor even put me on hold to arrange delivery for the arrangement and told me it would arrive on the 15th. Unbelievable! This supervisor tells me to call back in the morning (16th) to see if the florist accepted the delivery. This is the worst time I have ever had trying to bring a smile to my mother's face. She still has no flowers. (The damaged ones are in the trash) I do not have time to make another phone call to see if maybe they will do what they promised. I will never use your company again. I get things happen I deal with customers all the time. The difference is we make it right. I will also be putting all these events in a review (which I put a lot of thought as I don't do often) as other people should not have loved ones let down by your company.
Ronald H.
Ordered flowers a week before and was still late. Wouldn’t give me a full refund
Cynthia S.
I had to give this company 1 star to leave a review, but they don't deserve that! I ordered flowers and a balloon on Monday (2/12) to be delivered to my granddaughter's school for Valentine's Day. They items were never delivered, and to make matters worse, I got an email at approximately 11:24 PM, stating that the order had been delivered, which is at least 7 hours after school closed!
Tony S.
failed to deliever flowers on valentines day. huge disappointment
Brandi T.
If I could give 0 stars I would. False advertisement, horrible customer service, and late arrival!
Celeste G.
I ordered what I thought would be a very beautiful bouquet for my daughter for her birthday. She sent me a picture and I was so embarrassed, I was also supposed to get candy and a balloon with the arrangement. I wish I had checked them out before I decided to send flowers through them.
Marilyn B.
On Friday, I ordered from this company because I saw an adorable lamb baby boy flower arrangement for my niece who just had a baby. They delivered a regular clear vase with blue/white flowers that I could have put together myself or ordered anywhere. Called them to express my disappointment that they did not deliver what I ordered. They offered me a 20% discount and I said no I want what I ordered because it was a special occasion or give me a full refund. They said they will send the lamb arrangement on Monday and it never came. I called on Wednesday to let them know and they said they guarantee delivery tomorrow. We will see! I should have checked reviews before I ordered.