Sell My Cell PhonesReviews of sellmycellphones.com

Response from Sell My Cell PhonesSep 24, 2019

The reviewer did not place their order through our website so we had no knowledge or record of it. Despite this, after receiving 1 email from the seller stating that they hadn't received payment, we were able to liaise with the buyer and the matter was resolved within a few hours. The buyer stated that an e-Check had been sent to the sellers email address a while back after the devices had been received and checked. This may have been caught via spam or service provider and the buyer therefore re-issued payment. Thank you for updating your review to reflect that we were able to help you resolve the matter and you have now received payment. We aim to only partner with reputable businesses. It is definitely not in our interest if users of our website do not receive payment or have a bad selling experience and I am glad that the matter is now resolved. Kind regards Belle Customer Support

Response from Sell My Cell PhonesJul 26, 2019

Hi Mr Campbell, Thank you for updating your initial review. Prior to the 1 star review that you left on Sunday July 21st, we, nor Decluttr who you sold your device to had received any contact from you to say that you hadn't received payment. Rest assured that we take all genuine customer queries seriously and always respond to them. After receiving your feedback on the 21st, you provided me with further details of your order on Monday 22nd. I then contacted Decluttr on your behalf to query payment. They responded quickly to say that they would look in to the matter, and you were updated on this. On Wednesday 24th I received information from Decluttr that there had been a genuine but very unusual case of the courier misplacing your parcel and that was why it hadn't been processed. The parcel was tracked, located and processed and you were updated on this. On Friday 26th you received payment for your cell phone as per the original quote. The whole process was resolved within 5 working days and we are very happy with the service we provided in this case. Apologies if you found my attitude "a trifle irritating", I just asked if you could update the initial review and 1 star "bad service" rating to reflect that the issue had been resolved and you had received your payment. We take all negative feedback seriously as it is important that other Trustpilot users are aware that we resolved the issue you had experienced with this buyer. Kind regards Belle Customer Support