Nouras H.
Worse customer support on planet earth
My recent experience with Amazon Seller Support has been nothing short of disastrous. For over three months, I've been trying to register my product, and yet the issue remains unresolved. I currently have 18 cases, and each one gets closed with a completely unrelated response. I have a registered brand and my own approved UPC. Initially, I had an issue updating my listing’s brand. Following Amazon support’s suggestion to delete the listing and add a new product is where my nightmare began. Now, my UPC is conflicting with the old listing, making it impossible for me to do anything with the product. Even trying to register it with a new UPC doesn't work, as it's always tied back to the deleted product. The support I have received has been abysmally poor. Despite always being respectful, even while internally fuming, the support staff acted as though they couldn’t hear me during phone calls a few times and even hung up on me. They closed my cases without providing any resolutions or even communicating what was happening. They have wasted three precious months of my time without offering a single viable solution to what should have been a simple issue. In summary, if you encounter a problem you can’t resolve yourself, do not expect Amazon support to come to your rescue. My experience has been nothing but frustration and disappointment, and it’s clear that their support system is scattered and ineffective. This ordeal has not only cost me time and effort but has also severely impacted my business operations. This is, without a doubt, the worst support I have ever encountered. Save yourself the hassle and think twice before relying on Amazon for crucial business support.



