SelkieReviews of selkiecollection.com

I made the purchase the 30th of November because I wanted the dress fos Xmas.Today is 16 of December and they haven't even arrange it to be sent!!They have a kind interlocutor but they don't give you any solution.As I am not able to wear the dress for it purpose I feel disappointed,sad,and hopeless

They charge $20 to ship anything. Everything is made in China and terrible fabric quality. The dresses don't look like the pictures. They increase contrast and change colors in the photos to make the dresses look less cheap. They also charge you another $18 to return the cheap junk once you've bought it. Horrible company and terrible experience. You'd think they'd bother to make a dress properly for $300.

I wish I could give this company no stars. I have never in my adult life experienced such poor conduct from a professional organization. If you are looking for rude, unprofessional, and dismissive customer service- Selkie’s the place to shop! Please save your hard-earned money and do not support them. Their poorly constructed, extremely itchy, overpriced puff dresses are not worth it!

Please beware of this company. I purchased a dress for my daughter and had to return it. Customer service was extremely unhelpful and passive aggressive. I’m still waiting for a refund one month on. They are currently denying that the item was returned despite DHL providing evidence of the return. Please do avoid as I would rather you didn’t have the painful experience of dealing with an extremely difficult seller.

The quality of their dresses is really bad! Don't be fooled by the influencers on Instagram, The material they use is cheap organza and should not be priced at more than $30. Plus the return is NOT free. They deduct the $17 shipping fee and you'll end up losing money by shopping with them. Stay away.

I have been in a toxic relationship with selkie for several years at this point. I’m not typically one to leave negative reviews, especially since I used to view this brand as a small business. I’ve finally had enough and hope I can save someone else from entering this cycle. The product photos are so lovely. All the design concepts were, for a while anyway, unmatched. The customer service process has been terrible from day one and surprisingly hasn’t improved despite their explosive success in sales. The quality has always been subpar. Again, I did write this off as growing pains for the first few years. It’s tough to find a good manufacturer and difficult to compete with fast fashion prices but get good materials. I come back again and again because who else makes cute and vibrant winter wear? Where else can you find such rabid shipping times to get a silly dress for a party? They make enough money at this point to do so, so much better. My last two orders were horribly defective items. Customer service claims a 3 business day response window but actually takes over 10 business days (so far). I didn’t text their emergency line because it is not an emergency. It’s just shocking that they are aggressively neglectful of simple exchange processes. I guess you do have to be blowing up their phone like you’re a crazy boyfriend in order to be dealt with in a timely fashion?

I wore the dress once and it fell apart at the event I was at. Super embarrassing. Super bummed. Not sure how they can charge so much for such poor quality. Do yourself a favor and go flush 300 bucks down the toilet before ordering from them.

Custom fees are outrageous. I bought a £260 dress and got an email demanding £102 further for customs. That's 40% of the dress! ON TOP of paying for shipping. Now reading these reviews and realising that it's likely to also be terrible quality, I'm so disappointed. NEVER again.