Jillian
9 out of 10 orders have gone flawlessly
I have made probably 10 orders from Selkie over the past five years, and all of the items I’ve ordered have been exceptional quality. And I’ve only had one order get kind of lost in the processing stage. This happened in 2022. I had ordered three items, and two were in stock but one was pre-order. The pre-order item eventually launched a couple days after I ordered, and I never got an update email. But I waited six weeks to contact them because the website and order email both reminded me that there would be an extended wait time for my order because I 1) ordered during a sale and 2) ordered a pre-order item which comes with its own delay. I thought the items would ship together, but I received the two in stock items pretty quickly. And still never got an update about my pre-order. But like a dummy, I waited six weeks to contact them. Although they never explained what happened, they just fixed the situation and mailed my pre-order item immediately, I think it was just a glitch in communication between processing and shipping orders. They also did not offer to “make it right” or anything like that—but they did basically overnight the missing pre-order item, which, in my mind, is the equivalent of making it right. The customer service wasn’t overly friendly or apologetic (they were clear and business-like), but you know what? They fixed it immediately. But seriously every other order I’ve ever made (and like I said: there are 9 other ones): nothing went awry. I haven’t read these other reviews and frankly don’t care to read them. But like it’s a small business: maybe give them some grace in fixing errors.