Santiago S.
A Journey of Rings, Mystery, and Mild Betrayal
Ordered two rings. Got promised a £30 mystery gift. What I actually received? Two rings. In separate shipments. Over the course of what felt like an Elizabethan era. I half-expected a carrier pigeon to show up instead of Royal Mail. As for the “mystery gift”? Iconic. Legendary. Untouched by human hands. Mostly because… it never existed. I imagine it’s off vacationing in the Bermuda Triangle with my patience and the brand’s customer service. I waited like a Victorian widow staring out to sea. Nothing. The mystery item was such a secret, not even they knew where it was. Customer service? As responsive as a toaster in a blackout. At this point, I wouldn’t be surprised if the “mystery gift” was just the experience of being gaslit. The rings? Oh, they’re cute. Really. Tiny circles of hope that eventually arrived after what felt like a spiritual journey across three time zones and a minor identity crisis. They sparkle — mostly to distract you from the emotional toll of the whole experience. 2 stars: One for each ring. The third one was supposed to go to the mystery gift, but she never showed up, just like my trust in this brand.
Response from selenichast.comMay 28, 2025
Hi Santiago, We sincerely apologize for the misunderstanding regarding the $30 mystery gift. This gift requires a minimum order of $120, and your order unfortunately did not meet this threshold, which is why it wasn't included. We also want to apologize for the shipping delays you've experienced. For the past few weeks, logistics in the UK have been significantly impacted by flight delays, causing unforeseen transportation issues. We understand your frustration with these issues and are committed to improving our service. Please don't hesitate to reach out to our dedicated customer support team at [email protected] with any specific details or order information you might have. Your insights are invaluable as we work to improve. Warm regards, Selenichast Team