Seelbach'sReviews of seelbachs.com

I placed an order after seeing an Ad on Facebook for $155 bottle of custom labeled bourbon. I was charged immediately. After two weeks without any change in my order status, I reached out via email only to be told that this was a pre-order item and they should have it in about a week. There was no indication of pre-order when I ordered it. I don’t think I should have been charged yet so I asked them to cancel my order. They did so right away and within a few days I had credit back in my card.

This is an online only merchant. There are no methods of contact other than email. The email and ordering system is not automated to the point that it is hands free of employees. Ordering requires little, getting anyone to give an intentional response takes a lot of patience. I am giving Blake a chance after communicating with him through email. I shall follow up

Received bottle of rye from Seelbachs via UPS. Box was dripping whiskey on arrival. Opened soggy box to find inadequate packing and a half full bottle of whiskey. Bottle had rattled around in transit to partially damage cork, with subsequent leakage. Avoid this company at all costs!!

0 Stars is more accurate ! 2 weeks after ordering, they finally shipped. I got an email from UPS at the starting location that package was Damaged and they were returning it to Sellbachs. I have NOT received any emails or calls about this. I've emailed many times to Support and Blake. ZERO response. Opened a claim with Visa for chargeback. There is no phone number to contact them and they don't respond. They do like to spam me daily with promos via email & text. Will NEVER Buy from them again!

Great communications. Speedy delivery. Great experience with my first Seelbachs order. I placed my order on a Saturday evening. As the confirmation flashed by on my screen I noticed a typo I made in an address line. In a bit of a panic I sent a note to their support e-mail address. Sunday morning I had a reply from them in my inbox that they made the correction. My order arrived at my door Wednesday, four days after being placed. They communicated the delivery status at each step of the process. Very impressed with my first transaction with Seelbachs.

Dishonest labeling and product descriptions: they will buy an age statement bourbon, finish and blend it, then claim the age of the bourbon on their label. Also, their signed products with serial and batch numbers are misleading. Seelbach's is not a distillery. You can do what they do at home with finishing spirals... In *one day.* Steep prices for craft and blended products. I ordered a single bottle from them. It took two weeks to arrive. Other online liquor outlets (ReserveBar, Flaviar, Liquor Barn, Nestor Liquor, Country Wine and Spirits) are 1-2 days, 3-4 days at worst to my door. Their packaging is awful and dangerous. I've spoken to people who have lost bottles because of this poor packaging. When my bottle finally arrived, the box was beaten and I recorded opening it due to this terrible packaging. The only thing protecting my bottle was an egg carton. No bubble wrap. No dividers. Terrible. 0.5/10 Will not buy from them again. Could not NOT recommend Seelbach's more.

I have ordered from this company 3 times and every time I have had reach out to their customer service department to inquire about late shipments. In each instance I was charged for my orders up front and they had still not been processed 3-4 weeks later. While they have always responded, apologized, and shipped the next day, I shouldn't need to contact them to follow through with their stated shipping policy. Like others, I question whether they are selling product they don't have in stock and purchasing it wholesale after the fact. If this practice isn't illegal, it is certainly unethical. No other vendor I deal with charges my credit card prior to product shipment. To top it off, their shipments are poorly packed and wrapped and I have received damaged shipments. Regrettably, I will not be purchasing from Seelbachs in the future.

Takes months to get product, customer service is rough.