Seelbach'sReviews of seelbachs.com

I am always cautious when buying higher priced items through the internet. I have purchased more bottles of bourbon than I should from Seelbach's and have been extremely happy with not only the selection, the price and the customer service has been excellent. My last order had an issue. Seelbach's did not include one item in my order and then it was not available. They worked with me to find a replacement and then shipped it free of charge. I will keep shopping here via mail order because of there selection and how they dealt with an error.

Have always had a great experience ordering from Seelbach's and never reviewed as most do, until today. I am writing this review not just because of how good they are at what they do, but how well they handle a situation when something goes wrong. I had a problem with shipping and all I had to do was communicate it to support, pretty late mind you, and it was fixed with no more efforts on my part. The quick reply and solution just says a lot about them and their commitment to customer satisfaction.

I have been a customer of Seelbachs for 5 years. As my journey into this amazing piece of American history continues, my collection has expanded to 800 bottles. Not only have I travelled to many states in hopes of finding that special "unicorn" but additionally, have purchased well over 200 selections from Seelbachs. There are many online sites selling bourbon. There are 2 reasons why I continue and will always purchase from Seelbachs: Selection and Customer Service. For me, bourbon is about everything other than just drinking it. Its the stories behind the beverage. Many, many of my purchases have been based soley on the the brands offered and the information provided. Blake and his team have gone out of their way to give you as much information about the product you are contemplating as a purchase. My knowledge base has expanded greatly just from reading notes on a certain product. And, if my curiosity is so piqued, I will send a follow up question to the Seelbachs staff. Which leads to the primary reason I remain as a dedicated customer..The impeccable customer service. Whether it be challenges with shipping, to include both expediting or holding a shipment to match my needs, Abby and Blake have more than met every expectation. If you have a question, they provide an answer in a very quick manner. I could continue on and on but rather, see for yourself. I firmly believe as a prospective customer, you will need to look no further after giving Seelbachs a try!

Great customer service!! Quick shipping nice selection

Great place to purchase hard to find and small batch bottles. The customer service is above par. I had an issue with delivery to my state after an order was already placed for shipping and was afraid that I’d have to cancel my order. They were able to hold my order at their distribution warehouse in DC so I could pick it up there. It was a bit of a drive but well worth the trip. They have definitely earned a repeat customer.

Thank you so much for the quick delivery of this small batch bottle! We can’t wait to “present” it to our mezcal loving friend for her 50th dinner Saturday. Great customer service and communication, much appreciated!

Not only is Seelbach’s constantly releasing bangers with stellar barrel picks, their customer service is phenomenal because they go above and beyond expectations. I recently had an order, for a bottle that sold out very quickly, that was damaged during the shipping process (it happens, but disappointing nonetheless) and the customer support team really managed to come through for me and find a replacement. This kind of customer service deserves recognition and they have my highest praise as a continued loyal customer. Even if it potentially hurts my chances at acquiring new, rare releases, I will continue to recommend Seelbach’s to everyone I know.

Don't do it! This stuff is total crap. Most of the stuff Blake sells is crap, and marked up. They've also sent me the wrong bottles multiple times, and Blake and the team don't know a thing about customer service. Keep your money!