Adrianna L.
RUN AWAY FROM SEED
The vitamins and probiotic themselves are fine, but the website and customer service experience have been incredibly frustrating and disappointing. Even after purchasing, the website repeatedly pushes you to take a quiz that you cannot exit out of. That alone was enough to make me question whether I wanted to continue my subscription. On top of that, the website glitched for months and would not allow me to cancel my subscription. When I reached out for help, I was directed to an AI system that required additional information to process the cancellation. The problem was that the AI could not even find my account, making it nearly impossible to get help from an actual person. Eventually, the website allowed me to cancel, but even then, I selected that I wanted to cancel both subscriptions and clearly explained why. Somehow, only one subscription was canceled. I then had to dig through the help section to find the subscription management page because the website still would not simply let me cancel. At this point, the entire experience feels either like a money-grabbing business model or an exceptionally poorly designed customer service system. Either way, the frustration is not worth it. The products may be fine, but your gut health is not worth dealing with a website and cancellation process like this. **Run far away.**
Response from Seed HealthAug 13, 2026
Hi Adrianna, thank you for taking the time to share your experience. We’re very sorry for the frustration you encountered while trying to manage and cancel your subscriptions. We understand how important it is for this process to be straightforward, and the experience you described does not reflect the level of support we aim to provide. After reviewing your account and correspondence with our team, we can confirm that both of your subscriptions have been successfully canceled. There will be no additional subscription charges or shipments from Seed. Our SeedCare team has also followed up with you directly via email to confirm the cancellation. We appreciate you bringing this to our attention and giving us the opportunity to address it.