Seed HealthMicrobiome science for human and planetary health. seed.com
Seed Health (seed.com) has 286 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 192 reviews with 1 star · Clear filters
Levi
Fake product and horrible customer service
Response from Seed HealthSep 4, 2026
Hi Levi — thank you for taking the time to share your concerns. We do not have your contact information here, but would love the opportunity to support you further. Please contact [email protected] with the name and email linked to your Seed account, and our team will follow up with you there.
PossumToes
TERRIBLE CUSTOMER SERVICE- love the product but will cancel after I find a suitable alternative. Lost orders, shipment and billing issues, subscription SLOPPINESS that they refuse to take accountability for, literal GASLIGHTING, etc etc etc.. .. .. this last interaction I experienced with "Peter" sealed the deal. He basically invited me to CANCEL MY SUBSCRIPTION when they're the messy ones who keep screwing up. Obviously, they don't value customer loyalty. They will soon be losing 2 subscriptions from my household.
Response from Seed HealthAug 31, 2026
Hi there — thank you for taking the time to share your concerns. We’re truly sorry to hear about your experience, as this is not the level of support we aim to provide. We do not have your contact information here, but would love the opportunity to support you further. Please contact [email protected] with the name and email linked to your Seed account, and our team will follow up with you there.
Bethann
Money withdrawn from my account upon ordering. Haven't received the product and no reply from them online. Disgusted!! Going to contact my bank. I haven't received my order! It's been stuck with USPS since 8/13/26. I've emailed SEED and they're not answering me!! Order SEED1156. It was scheduled to be delivered 8/21/26. I've read about a lot of scams with Seed and poor customer service. I need a reply!!
Response from Seed HealthAug 27, 2026
Hi Bethann, thank you for bringing this to our attention. Our SeedCare team responded to your email and, after reviewing the photo and order information you provided, confirmed that this order was purchased through an illegitimate website or listing posing as Seed Health without our permission. Because the charge did not originate from Seed, we recommended contacting your bank directly to dispute the transaction as fraudulent and recover any lost funds. We’re very sorry you experienced this and are here to support you at [email protected] should you have any additional questions.
Tina L.
This product did the opposite of what it should. I even stuck with it for a month and the symptoms got worse. Severe bloating and pain. I would NOT recommend this product
Response from Seed HealthAug 24, 2026
Hi Tina—thank you for taking the time to share this with us. We’re sorry to hear this has been your experience. Mild GI symptoms like bloating or changes in stool can sometimes occur in the first few weeks as your body adjusts to a new probiotic. Some find it helpful to start with 1 capsule per day before gradually increasing to 2. Taking DS-01® closer to food or at a different time of day may also help ease this transition. If any symptoms feel concerning, we recommend checking in with your healthcare provider. If there is anything further we can assist with, please don’t hesitate to reach out to us at [email protected] — our team is here and happy to help.
Tiffany B.
I have read many of the reviews and noticed that the only ones that have a response from Seed are positive ones. So many 1 or 2 star experiences on customer service. I have had the worst time trying to get my subscription straighten out and their only response is to send (and charge me) more stuff. No follow up, just an automated email for the addition order. I’m going to end up having to cancel my credit card to stop the madness! Lastly, how in the world did someone locate a real person? There are no phone numbers anywhere on their site and I would agree that all the responses I have received seem to be AI!
Response from Seed HealthAug 27, 2026
Hi Tiffany, thank you for taking the time to share your experience. Our SeedCare team did review the account and followed up directly by email to clarify what happened. As shared there, the additional order was created when the Ship Now option was selected while switching the DS-01® subscription to the 6-month Sustainable Refill Program. Selecting Ship Now processes the new SRP order immediately. We also confirmed via email that the subscription has since been canceled, so there will be no further subscription charges from Seed. We’re sorry for the confusion and frustration this experience caused. If there's anything further we can support you with, please don't hesitate to reach out to us at [email protected].
KYLE K.
Although I did appreciate the products, the company makes it almost impossible to manage autoship orders. Between June and July, I had shipment after shipment delivered, one week 2 orders in the same day, and well over $700 deducted from my bank account. So much product, I’m unsure I can use it all prior to expiration dates. I emailed repeatedly, pleading repeatedly for them to stop sending. Instead of honoring my request, they kept asking more questions instead of stopping things. Finally I sent a message via Instagram and had to become irate, even threatening to report them (which I will still do) and they finally cancelled things and refunded a portion, but only a fraction of what I ended up paying. Good products, HORRIBLE company. Do NOT use this company, or you’ll be stuck… like so many of us in these reviews.*********** (Comment below is In response to Seed's comment to this original review)... ...Seed uses respectful words to explain away the company's methods for doing business, which is predatory IMO. 71% of the reviews are 1 star, citing similar issues to mine. Products are good. Customer service merely well spoken, not effective. Flowery words do not build trust with consumers. Actual actions and obvious changes do, which Seed seems tone deaf to address. It would be in Seed's best interest to stop talking about the 'team' being informed and actually make changes to your business practices. A refund totaling $227 was offered to me, while the total expense from June - July exceeded $600 (give or take). It's unfortunate because they genuinely have pretty good products. Why not be a stand up business to back that? Makes zero sense............UPDATE 8/25/26. I just received yet another alert that Seed sent ANOTHER UNWANTED ORDER TODAY. The level of incompetence and predation with this company is beyond belief. DO NOT EVER BUY A THING FROM THIS COMPANY.
Response from Seed HealthAug 24, 2026
Hi Kyle, thank you for taking the time to share your experience. We’re sorry for the frustration this caused and understand that you’re disappointed with the resolution provided. We do want to clarify that when you first reached out, your request was to consolidate your subscriptions and reduce the amount of product you were receiving. When you later asked us to stop additional product, our team issued a courtesy refund and asked which of your three active subscriptions you wanted canceled so we didn’t make changes to products you intended to keep. We were awaiting that confirmation before additional orders processed. Since then, all active subscriptions have been canceled, so there will be no future charges or shipments. We’ve also issued additional courtesy refunds, which represents the full exception we’re able to provide outside of our standard refund policy. We understand this wasn’t the resolution you hoped for, and your feedback about the experience has been documented and shared with our team.
Joel M.
I didn't see that when I started Seed 1 it started a subscription, so when I ordered at the end of the month it started a second subscription, then I stopped 1, it cancelled both, then when I started 1 back, it started both. Took a month to fix and now I can't log in.
Response from Seed HealthAug 24, 2026
Hi Joel, thank you for taking the time to share your feedback. We're truly sorry for the frustration and confusion this experience caused. Our team has been in touch to help you regain access to your account and make sure you're able to manage your subscription moving forward. After reviewing your account, we can also see that you were able to successfully place an order and it’s now on its way to you. If there's anything further we can support you with, please don't hesitate to reach out to us at [email protected].
Mary S.
I actually have found the product very helpful but more recently the customer service is horrible. I have a subscription for once month delivery. My most recent delivery was to start on August 17th but as of the 18th had not been initiated so I contacted customer service who kept insisting that I received a delivery on July 12th which is over a month ago so my August delivery should have been initiated. It is very frustrating and I am going to reserch other options but I wanted to join the chorus of dissatisfied customers.
Response from Seed HealthAug 21, 2026
Hi Mary, we’re sorry for the frustration you experienced. We appreciate you taking the time to share this feedback, especially as a member who has found Seed helpful. Our Care team followed up with you directly, confirming that your August refill successfully processed. We also flagged the confusion caused by our automated support experience with our Technical Support Team and shared your broader feedback about managing your subscription with our team. If there's anything further we can support or clarify, please don't hesitate to reach out to us at [email protected].