Shilonda H.
Paid Challenge
I purchased a challenge and I never received the follow up investigation that was promised to me. I paid $539 and did not receive any follow up emails or receipts re:the challenge. I requested that my challenge be activated somehow since the funds have been debited from my account and over a week have passed. Pleaseeee help me get my account activated. That’s all I want. Thank you.
Response from Secure The BagMay 12, 2023
Dear Shilonda Harris, Firstly, we sincerely apologize for the inconvenience you have experienced. We understand how important prompt communication is, especially regarding your account credentials and we regret that there has been a delay in this process. After conducting an investigation into your issue, we discovered a typo in the email address you provided during the registration process. The email was entered as "[email protected]." which is likely the reason you did not receive any follow-up emails or receipts regarding the challenge credentials. We would like to rectified this situation, but we must discuss some further steps to guide you to its conclusion. Please reach out to us directly so we can quickly resolve this situation for you. Our support team is available 24/7 via chat on our website or you can reach us by emailing [email protected]. We are always here to help and strive to resolve any issues as quickly as possible. We truly value your business and are committed to providing you with the highest standard of service. We appreciate your patience and look forward to resolving this matter to your satisfaction. Thank you for bringing this to our attention. Best regards, Secure The Bag Support Team