Secure The BagReviews of securethebag.com

Response from Secure The BagFeb 16, 2024

Dear FFV F, Thank you for taking the time to share your feedback with us. We're sorry to hear that you've encountered issues with our dashboard update and platform. We strive to provide a seamless and efficient experience for all our clients, and it's disappointing to hear that we may have fallen short in this instance. We would like to understand more about the specific problems you've faced so that we can address them promptly. Our team is constantly working to improve our services, and your insights are invaluable in helping us achieve this. Please feel free to reach out to our support team with more details about your experience. We're here to assist you and would like to ensure that your concerns are resolved to your satisfaction. Best regards, Secure The Bag Support Team

Response from Secure The BagAug 22, 2023

Dear Antonio Austin, Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced regarding your account information. We want to assure you that all account credentials have been sent to the email address you provided during the account creation process. We understand the frustration that can arise from delays in receiving such information. However, rest assured that the necessary steps have been taken to send you the login details. If you haven't received the email with your account information, we recommend checking your spam or junk folder, as sometimes automated emails can end up there. Additionally, please make sure the provided email address is accurate and accessible. Best regards, Secure The Bag Support Team

Response from Secure The BagJun 6, 2023

Dear Christopher, Thank you for your feedback and for bringing this matter to our attention. We understand your concern and apologize for any confusion that this may have caused. Your account 20286364 was marked as failed due to the conclusion of the trading period of 35 days. At Secure The Bag, our challenges run for a specific timeframe, after which they are automatically evaluated based on the trading rules and guidelines. Further, we also noticed that a free retry was granted to your account. However, this retry challenge was marked as failed due to a breach of the daily drawdown limit. The daily drawdown limit is a risk management guideline in place to ensure responsible trading and to help prevent significant losses. We hope this information helps to clarify your situation. We value you as our trader and want to ensure you have a positive experience with our platform. If you have further questions or need more information about our trading rules, guidelines, or challenge evaluations, please don't hesitate to contact our support team. Best regards, Secure The Bag Support Team

Response from Secure The BagMay 3, 2023

Dear Cortesbrianna, We're sorry to hear that you didn't receive the level of support you were expecting from us. We always strive to provide timely and personalized responses to all customer inquiries. It's possible that our initial response may have been automated, but we assure you that we have a team of real people dedicated to answering your questions and providing the best possible support. We apologize if our response did not meet your expectations, and we would be happy to address any further questions or concerns you may have. Please feel free to reach out to us again and we'll do our best to assist you. Best regards, Secure The Bag Support Team

Response from Secure The BagApr 29, 2023

Dear Yu Chian Chen, We apologize for the inconvenience you experienced with our customer service. We strive to provide the best possible service to our clients, and we are sorry that we failed to meet your expectations in this case. We want to assure you that we are available 24/7 via chat support on our website, and we encourage you to reach out to us there in case you have any questions or concerns. Regarding your email related to your challenge account, please note that all our challenge accounts are meant to simulate live market conditions, which is why trades will be charged commission and any other related fees, such as swap fees if trades are held overnight. As for your MetaTrader 4 settings, please ensure that all your "chart settings" are correct. We understand that these details can be overwhelming, but our team is always available to guide you through the process and ensure that you have a seamless trading experience. We appreciate your feedback and hope that this information helps. If you have further questions or concerns, please don't hesitate to reach out to us. We will do our best to assist you. Best regards, Secure The Bag Support Team

Response from Secure The BagApr 17, 2023

Dear Jeremy Urquhart, Thank you for bringing this issue to our attention. We apologize for the inconvenience and the delay in our response to your emails. We offer 24/7 chat support via our website and we encourage you to reach out to us through this channel for a quicker response to your concerns. In order for us to help you effectively, we would need more details related to the issue you are experiencing. We understand that you have purchased Phase 1 for a 10k account back in March, and you are unable to place any trades to start your trial. Please note that in order to begin trading, you must select the correct pairs which instructions are provided in our Knowledge Center (FAQ Page) where you must "show all" pairs and select the raw spread pairs that end in "i" such as EURUSD.i. Hope this helps! We assure you that we take your feedback seriously and we are constantly working on improving our services. We appreciate your loyalty as a member since 2020 and we value your trust in our company. We look forward to resolving this issue as soon as possible and providing you with the best possible service. If you have any further questions or concerns, please don't hesitate to open a chat session on our website for support. Thank you for choosing Secure the Bag. Best regards, Secure The Bag Support Team

Response from Secure The BagApr 4, 2023

Dear Emmanuel Ibrahim, Thank you for taking the time to leave a review. We apologize for any inconvenience you may have experienced while trying to access your dashboard. We would like to inform you that the login credentials for the website are different from the login credentials for the dashboard. After purchasing a challenge from our site, you should have received a welcome email that contains instructions and credentials that will allow you to access the dashboard. If you are still having trouble accessing the dashboard, please don't hesitate to contact our support team, who are always available to assist you. We appreciate your trust in Swaggy and the team, and we assure you that we are doing everything possible to ensure that your experience with us is seamless and efficient. Thank you for your patience and understanding. Best regards, Secure The Bag Support Team