Secure The BagReviews of securethebag.com

Response from Secure The BagOct 4, 2023

Dear Valued Trader, Thank you for taking the time to share your thoughts and suggestions with us. We appreciate your feedback and value your perspective on improving our trading platform. We'd like to clarify a couple of points. Firstly, SecureTheBag is no longer managed by "Chris." However, we are dedicated to maintaining the high standards of service you've come to expect. Regarding your suggestion about allowing Expert Advisors (EAs) to help traders manage their risk, we completely understand the importance of utilizing cutting-edge tools and technology in the ever-evolving trading landscape. We're pleased to inform you that our challenge accounts do indeed allow for the use of EAs. This flexibility can significantly enhance risk management and streamline trading processes for our users. We're committed to continually improving our platform and providing traders like you with the best possible experience. Your feedback is invaluable in this process, and we'll take your suggestions into consideration as we explore enhancements to our platform. If you have any more ideas, questions, or concerns, please don't hesitate to reach out to our support team. We're here to assist you and ensure that your trading journey with us is as smooth and successful as possible. Thank you for choosing SecureTheBag, and we look forward to serving you in your trading endeavors. Best regards, SecureTheBag Support Team

Response from Secure The BagSep 21, 2023

Dear Jonathan Beni, Thank you so much for your constructive review. We are delighted to hear that you are enjoying the platform and appreciate the structure of our prop firm. We genuinely apologize for the issues you have experienced, and we assure you we are taking your concerns very seriously. Addressing your points: Trade Execution Delay: We understand the importance of speed in trade execution and apologize for the delays you've experienced. It’s worth noting that sometimes the delay in execution can be due to the device's connection attempting to communicate with the trading server. We recommend ensuring a stable and strong internet connection to mitigate such delays. However, we are actively working on optimizing our systems and servers to ensure faster execution times and improve overall user experience, minimizing the impact of any external factors. Spread Sizes: We acknowledge your concern regarding the spreads during different trading sessions. We continually assess market conditions to provide competitive spreads and are actively exploring avenues to offer more consistent and narrower spreads across all sessions, regardless of market liquidity, in our simulated trading environment. Your concerns are paramount to us, and we are committed to making continuous improvements to meet your needs more effectively. Once again, thank you for your valuable feedback, and we look forward to addressing and resolving these concerns to enhance your experience with us. Warm Regards, Secure The Bag Support Team

Response from Secure The BagAug 1, 2023

Dear Allen Bailey, Thank you for taking the time to provide feedback on your experience with Secure the Bag. We appreciate your kind words and are glad to hear that you overall enjoyed our platform. We also want to extend our sincerest apologies for any confusion or inconvenience you may have experienced. Our trading rules can sometimes be in great lengths and we understand how this might have led to misunderstandings. In our Challenge, the trading period indeed begins once a limit order is placed, even if it is later cancelled and does not execute. We apologize if this was not clear. We are constantly striving to provide the best possible experience to our users and we value your feedback. It helps us identify areas where we can improve. We will make sure to clarify our rules and procedures more effectively in the future. We appreciate your understanding and look forward to your continued participation in our trading platform. We're confident you will have a positive experience during your next Challenge. Thank you once again for your feedback and your support of Secure the Bag. Best regards, Secure The Bag Support Team

Response from Secure The BagMay 24, 2023

Dear Danzel Baker, Thank you for taking the time to provide feedback about your experience with our prop firm. We understand that it can be frustrating when trades do not execute at the desired price. Please remember that the markets require sufficient liquidity and volume to execute trades, and various factors such as market volatility and gaps can impact the final execution price. This phenomenon, known as slippage, can affect both your entries and exits, and is a common part of trading in any financial market. Regarding the lot size restrictions on indexes, please note that these limitations are established and enforced by the broker. This setup is designed not only to protect the interest of the prop firm but also to encourage and reinforce strict risk management principles among traders. Trading within these parameters can help ensure consistency and longevity in your trading career. We truly value your feedback and aim to offer a platform that is fair and supportive of all traders. Should you have any further concerns or questions, please do not hesitate to reach out to our support team. We are here to assist you. Kind regards, Secure The Bag Support Team

Response from Secure The BagMay 10, 2023

Dear Mary, Thank you for taking the time to share your feedback regarding your experience with our firm. We genuinely appreciate your insights as they help us understand how we can improve our services for all our clients. We're pleased to know that you found the account purchasing process straightforward, and recognized the higher payout rates we offer as compared to other firms. Our pricing model is designed to provide a robust and quality trading experience while offering competitive returns. Regarding your concerns about the commission structure, we understand your viewpoint, especially as a trader who utilizes scalping strategies. The commission structure reflects live market conditions, providing a realistic trading environment for our clients. This, we believe, aids in better preparing our traders for managing risk during live trading. However, we understand that this might not suit all trading styles, and we are continuously working on evaluating our models to ensure they are as inclusive and beneficial for all our traders as possible. Your feedback is valuable in this regard, and we will certainly take your concerns into consideration as we assess and refine our offerings. Once again, we appreciate your feedback and regret that your experience did not fully meet your expectations. We strive to provide the best possible service and trading environment for our clients and will continue to work towards this goal. Should you have any more questions, concerns, or if there's anything else you'd like to discuss, please feel free to get in touch with us directly. We would be more than happy to assist you. Thank you for your understanding and your continued trust in our prop firm. Best Regards, Secure The Bag Support Team

Response from Secure The BagMay 5, 2023

Dear McCleary, Thank you for taking the time to share your thoughts and experience with Secure The Bag. We are glad to hear that you like the product and that it has helped you in your trading journey. We apologize if you feel that our rules were not clearly discussed. We make every effort to ensure that our rules and guidelines are communicated clearly to our users. In fact, our rules are explained in full detail in our FAQ page, which can be found in our Knowledge Center. We hope that reviewing this page can provide the clarification you need regarding any rules you may have questions about. Our support team is always available 24/7 to assist you with any questions or concerns you may have. You can reach us via chat from our website or by emailing [email protected]. We are more than happy to help explain any rule further or provide any additional guidance to help you succeed. Thank you again for your review and for choosing Secure Bag as your trading tool. We hope this information helps, and please don't hesitate to reach out if you need any further assistance. Best regards, Secure The Bag Support Team

Response from Secure The BagApr 23, 2023

Dear grace olajumoke, Thank you for taking the time to leave a review and for bringing up the question about third-party trade copiers. We understand that you would like to use a third-party trade copier to duplicate trades to multiple accounts. We would like to inform you that this scenario is indeed allowed by our prop firm and is clearly explained in our knowledge center, specifically in our FAQ page. Our traders are free to manage multiple accounts, and we support the use of third-party software to manage these accounts: Copying To and Between Secure The Bag accounts Traders are allowed to replicate trades to and between their STB Accounts exclusively. We apologize if this information was not made clear to you earlier, but we would like to reassure you that our support team is always available via chat from our website if you require further assistance or have any questions. Once again, thank you for your feedback, and we hope this clears up any confusion. Best regards, Secure The Bag Support Team