D D.
More Broken Promises- I'm So Disappointed!
I'm beyond disappointed, frustrated, and angry with Bags. The idea is great but the execution is terrible. Here is my story. I met with a Bags salesperson in a Zoom where he told me the benefits. Essentially, the same promises as every other bookkeeping service, until he said that my annual tax filing was included. That got my attention and was the ultimate factor that made me sign up for the service. After the service began, I started getting Bags email advertising about tax service in addition to bookkeeping. I immediately sent follow up emails saying why am I getting this because I already have this service. All emails to your so-called team go to one email but when they email you it seems like it's coming from a particular person. They take forever to respond and it's always the runaround. In a Zoom meeting about bookkeeping I brought it up again. Crickets! Let me check and get back to you or have some one reach out. I said let's get the salesperson involved, no response. I sent an email saying hey, why isn't my team recommending that we file an extension because it's almost mid-March- no answer. Let me check. Now, its April 1st, flat out its not included and they're asking me if I filed the extension. Wait! What? I'm irate. I don't even like the bookkeeping service you're providing me. It's slow. The online system is clunky and disorganized. My bookkeeper keeps asking me for docs I already uploaded and questions I already answered, but I was willing to deal with all of that until this. I'm so done!