First off, DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS COMMITTING FRAUD.We have been Authorized Dealers in the limited edition collectibles world since 2003, with one of the best reputations you can find online!
secretcompassonline.com (secretcompassonline.com) has 81 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Website
secretcompassonline.com
Category
Hobbies
Location
Fort Collins, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
AD
angelica D.
Fantastic quality and great service
Fantastic quality and great service. Got my package in Miami in perfect condition right on time. Thanks again!!
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
DB
Daniel B.
i pre ordered the prime 1 studio batman…
i pre ordered the prime 1 studio batman sonar suit from secretcompassonline , they had the statue delivered to me within 4 months . i wasn’t expecting this statue till 1-2 years . definitely recommend them
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
DA
DAK
I took a chance and ordered
I saw Secret Compass was selling a set of collectibles that I was looking for so I checked reviews here and took a chance. Shane answered my email questions Sunday night. I paid Monday morning and he shipped same day. Friday UPS delivered it to me. Exactly as described. Highly recommended!! I couldn’t be happier.
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
SW
Scott W.
Store kept my $ from pre Oder after…
Store kept my $ from pre Oder after waiting for ever for product and email not 100% guaranteeing me I’d get my product
Response from secretcompassonline.comFeb 18, 2024
This could be one of the most unintelligent shoppers to clog the internet in recent memory. 100% of this review is totally false. Waiting "forever?" The customer preordered a set of Chucky accessories from our website around 6 weeks ago. The customer paid a deposit to secure his preorder, which guarantees him the merchandise and us the sale. The customer reached out to us twice while waiting, once to check on availability and another to check on the guarantee of his deposit. He was messaged back immediately and 100% guaranteed the product, reassured that the merchandise was expected shortly, and that if we could not deliver for any reason, he would have his deposit refunded. In the meantime, this same customer went out on social media and stated that he "probably got scammed." A few weeks later, we got the figure sets in stock (6 weeks after putting the preorder up, which is insanely fast for the limited edition collectibles world) and the customer was invoiced. The customer is refusing to pay the invoice and is still insisting he got scammed. We have the merchandise in stock RIGHT NOW. This customer slandered our company, refused to own up to it, is now refusing to complete the transaction - and is demanding a refund of his deposit. When confronted with all of this, including a screenshot of his slander on social media, the customer stated "the customer is always right." The "customer was always right" in Burger King in 1985. The customer can be and definitely is wrong, as seen here. Complete the transaction, Scott, and we'll ship your order immediately. If not, then you forfeit your deposit, as seen in our store policies over the last 20 years of being in business. We have faithfully offered, guaranteed, and filled 100s of 1000s of preorders in the last 20 years, and are considered one of the cornerstones in the limited edition collectibles world. This product is in stock now and ready to ship.
LH
Lindsey H.
10/10 Experience
I don't usually write reviews, but I did a lot of digging before deciding to purchase from SecretCompassOnline and wanted to leave my two cents here since there's not a whole lot of feedback out there. I purchased a Prime 1 statue from them back in December 2022 and the entire experience was great! Because of the holidays I was a bit worried about shipping not updating after a week or two from getting the number so I reached out and they were very quick and nice despite the holidays. We waited a few more days to see if the shipping would update (I am not a shipping novice, so I know when my "hmmmmmmmm" meters start going off and decide to check in). But they were right and the post office was just SUPER backed up but it did update and arrived promptly after. Even customs didn't hit as hard as I expected it to for where I live in Canada. Don't know if I got uncharacteristically lucky or if they are just magic.
Very happy with my experience here and definitely plan to purchase from them again in the future ^.^
Edit: honestly idk why the company 2 years later is replying to all their reviews (good or bad) like they're bad??? Not a fan, very much am a real person with a real order and a real name in their system so idk why we are resurrecting dead reviews for that, especially the ones recommending them. Issues between a site, a ‘customer’, and a company should remain between the parties.
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
So sorry that we changed our reply to your + review, just trying to raise awareness here.
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
CS
Cavid S.
Great seller
Great seller, great customer service and great product! Thanks for everything!
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
So sorry that we changed our reply to your + review, just trying to raise awareness here.
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
AC
Alexis C.
Excellent Customer Service
Secret Compass team and Shane are excellent, they are very responsive in emails. Quick to answer questions, provide assistance and some flexibility around payments. It was shipped very quickly and arrived without issue. Very happy with my first transaction. Would highly recommend and would definitely purchase from them again!!
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
So sorry that we changed our reply to your + review, just trying to raise awareness here.
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
