First off, DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS COMMITTING FRAUD.We have been Authorized Dealers in the limited edition collectibles world since 2003, with one of the best reputations you can find online!
secretcompassonline.com (secretcompassonline.com) has 81 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Website
secretcompassonline.com
Category
Hobbies
Location
Fort Collins, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Purchased an awesome limited edition print. It shipped right away, but was immediately lost by the USPS. I contacted the seller and he followed up as best he could. I was about to get a refund when the print miraculously reappeared. The print was in perfect condition and packed very well to protect it on its mysterious journey through the multiverse. A good company that stands behind its products and service.
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
TO
Tom
Amazing experience
Amazing experience. Shane was fantastic to deal with, and helped make the buying process smooth. This was my first time buying a statue from outside of the UK and Shane did everything he could to make it as easy as possible. Would 100% recommend, buy with confidence!
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
CW
Chris W.
Truly great experience - thanks again!
I know I wrote more of the same on Ebay, but I really do want to again thank Secret Compass for the good experience. This statue (the Prime1Studio Indominus) was one I’ve been chasing for some time, but people were price gouging it so, so badly. You, however, priced it fairly, in my opinion, and when the time comes to pursue another stature, I’ll definitely be checking your listings first.
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
MJ
Mr J W.
Absolutely delighted with Secret Compass
Absolutely delighted with Optimus Prime Transformers Bumblebee. Quality is fantastic. Very, very pleased with the whole process of purchase, communication, shipping, tracking and final delivery. Could not have been better. Full marks to Secret Compass.
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
SA
Sandy
I am very satisfied with the seller
I am very satisfied with the seller! Top communication and solution-/customer-oriented service attitude.
Fast delivery and wrap the item with care!
Highly recommended!!
I am looking forward to making my next order by them :-)
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
PJ
Phil J.
I can't say enough good things to…
I can't say enough good things to describe my pleasant experience with this online collectible retailer
For starters the price is not only fair but consistently lower than others
They have flexibility with the payment process this really sets them apart in my eyes since I'm collecting several items from a number of places it's a constant juggling act for me but secret compass has the can do attitude with the desire to keep me happy
They always respond to my emails quickly and put forth an effort that shows it's more than just the my money they want
They're looking for my loyalty and they have earned mine ten times over again
They are my number one choice by a landslide
I recommend them highly
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
RO
Red Or B.
Faulty purchase wasn't refunded
Purchased a movie prop through their shop on Ebay. Upon delivery the item was faulty. The electronics wasn't working how it should. Upon messaging them they were quick to help but it quickly transpired after a barrage of back and forth emails they were completely fobbing me off. I requested either a refund or a return address to ship back the item to them. To which they went silent. I reached out to them on Facebook to which I was blocked. I would suggest you tread carefully with this company as they promise you everything and deliver on nothing. So now I will review their website on as many review platforms as I can including google to make others aware
Response from secretcompassonline.comFeb 7, 2023
This customer isn't telling the truth. This customer purchased this item and we shipped it right away. He then filed a case with ebay, claiming that he didn't authorize the charge, with the item enroute. This case was ultimately closed by ebay found in our favor. This item did arrive and he claimed it was faulty, we responded immediately and were in steady communication with him and the manufacturer, we relayed tests the manufacturer suggested. The customer stated that the item was still malfunctioning and asked to return it for a refund. We complied! Our last communication, a few days ago, was that we were checking with the manufacturer to see if this should be returned to us, or them. This was only a few days ago, we didn't even get a chance to comply with the return. The customer did not "reach out to us on Facebook," we got several nasty comments from someone using a pseudo name that did not match anyone in our database and did not appear to be a customer of ours, so the person was blocked. Now, this negative review. I reached out to the customer several times over the last 2 days, through his email and also ebay, and he completely ghosted us. Now, looking at the feedback he has left for other customers, it's nearly 100% negative, for 20-30 merchants.
user ID: prusap-84
He couldn't leave us negative feedback on ebay because the case he opened was closed in our favor, so now he left this negative review. This may be a malicious competitor, that was determined to leave us a bad review no matter what. We stand behind what we shipped, and of course would replace with a new one, or return for a refund, but the customer stopped responding to all messages. Clearly, he doesn't want to be assisted with whatever did/did not go wrong.
p.s.
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
DD
Dante Dario D.
100% Awesome and totally worth it!!
Absolutely fantastic. They really know how to treat customers. I ordered 2 small pieces and within 35 minutes I had an email saying it was shipped. Sure enough, I check the tracking information and it was literally en route. That's the kinda speed you see in movies! I have no doubt this won't be my only time ordering. I have my eye on a few Kreuger pieces!!
Response from secretcompassonline.comOct 22, 2025
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
