Hugh T.
Refused to ship item that was in stock
I purchased an item from their eBay store. Secret Compass offered free shipping to my country then tried to shake me down and make me pay for shipping after purchase. eBay stated that they must comply with the purchase. Rather than do this they then cancelled my purchase stating there was a problem with my address. Purchase your items from other more honest sellers and avoid these guys.
Response from secretcompassonline.comSep 12, 2022
This customer isn't telling the truth. In fact, the truth is 100% the opposite of what the customer is reporting. We were told by Ebay that it was against Ebay policy for us to complete the sale of this sword to this buyer's address in the United Kingdom, as the UK has restricted this type of merchandise from being shipped there. Ebay didn't state we "must comply with the purchase," exactly the opposite. Not only did Ebay cancel the sale, but they also removed the negative review this customer left on ebay. The customer retaliated by leaving the same negative review wherever he could. It's not our fault that the United Kingdom restricts swords and knives from being shipped there. We are Authorized Dealers in the limited edition collectibles world with a worldwide reputation. We have shipped 1000s of swords like this to customers in countries without restrictions, over the past 20 years. This is a dishonest buyer. p.s. WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.