SecondipityReviews of secondipity.com

I have ordered many things from this site and I only had one bad experience and customer service took care of it immediately and sent me a refund. I love shopping here great prices!!

I bought two "new" Fitbits but both were clearly used. The screen on both were very scuffed up. It's very disappointing as I've had good experiences buying refurbished products from Secondipity in the past.

This place will rip you off. I bought a Ryobi string trimmer advertised as "like new." When it showed up it was thrown in a damaged box. The trimmer had scratches on it and the battery looked like it was submerged underwater with stains on it. Because of this, the battery wouldn't charge and is useless. Customer service said to mail it back and they'll send me a new one. The box was damaged so I had gotten rid of it. They will not accommodate me for my hassle of getting a new one and sending it back to them. If they had tested the item they would see it didn't work. Customer service was flippant and didn't care. They have my money. STAY AWAY! THEY SELL USED TRASH ADVERTISED AS "LIKE NEW."

Bought some shoes from them, the money has come outta my bank, sent them a copy of my bank statement and they claim they have no order. Well if I didn’t order anything how’s the money come outta my bank. I’m not finished with these ppl.

I ordered a NEW Waterpic flosser, 450-WP. It arrived wrapped in a Target bag, wet, molded and obviously used. Totally gross and disgusting!

Purchased baby items as a first time buyer of website. Wish I would have done more research on the site and the common complaints. If you decide to do business with them please inspect the items as so as you get them! Nearly all were labeled as new and none of them aside from the diapers and open box warmer were as described. The two worst offenders being the “new” wipe warmer having a nearly full severed cord and the “new” baby video monitor which was filthy and barely working. They will extend no exception to the return window despite falsely labeling their products. Avoid if necessary or test everything out regardless of how far out you’ll actually need those items. Absolutely worthless customer service

Ordered a kitchen appliance listed as new and not only did it arrive in an open, damaged box, but the product still had residue and a heavy odor from the previous owner. Tried calling customer service (required if you want to do any kind of return or exchange, by the way) and the replacement item they sent was exactly the same situation - a clearly used item that they went ahead and advertised as new. AVOID THESE FRAUDSTERS!!!

Don't trust their "open box" products. The shower head I ordered was clearly used for some time and fraudulently returned. The contents didn't even match the images on the box, nor did it fit in the packaging correctly. The plastic threads on the shower head adapter were destroyed, the head was covered in hard water stains and the shower head nut was chewed up. On a positive note, the customer support is domestic and answered the phone quickly (+1 star). However, this does not excuse wasting my time troubleshooting, repackaging and shipping literal trash back to your warehouses. They have zero quality-control afaik.