SecondipityReviews of secondipity.com

I’ve bought many things from secondipity on whatnot. 70% of the things are exactly as described and a great deal. The rest is absolutely garbage, and I don’t put that lightly. Literal garbage. Broken items that are supposedly brand new, used items that were marked as new (even personal items like breast milk kits or hair tools that shouldn’t be sold used in my opinion), and new without box items that were completely missing essential parts. I even ordered a kindle and received a completely empty box! While I appreciate that customer service almost always makes things right and offers returns, and most of the time things work out fine, I’ve wasted a lot of my time and wish they would do more to make sure they’re shipping out what they advertise.

The price is great, but there's a reason. I ordered a "new" water pitcher filter. It arrived in a giant shipping box with no padding (ie. packing peanuts, styrofoam, etc.), so the pitcher box was just rattling around the giant box the entire time. As you can guess, the pitcher was broken where it had likely been dropped. The pitcher box itself had clearly been opened, and contained none of the original packaging or paperwork at all, aside of the box. It feels like a returned item that was thrown (probably literally) into a huge cardboard box for shipping, and that's it.

I bought two "new" Fitbits but both were clearly used. The screen on both were very scuffed up. It's very disappointing as I've had good experiences buying refurbished products from Secondipity in the past.

Don't trust their "open box" products. The shower head I ordered was clearly used for some time and fraudulently returned. The contents didn't even match the images on the box, nor did it fit in the packaging correctly. The plastic threads on the shower head adapter were destroyed, the head was covered in hard water stains and the shower head nut was chewed up. On a positive note, the customer support is domestic and answered the phone quickly (+1 star). However, this does not excuse wasting my time troubleshooting, repackaging and shipping literal trash back to your warehouses. They have zero quality-control afaik.

I ordered a baby item listed as new and I received a used item. The model in the box was also different that the one listed on the website and the box. I took the gamble again of trying to replace the order but the same exact situation happened again. Wasted an incredible amount of my time and I will never use this company again as its beyond their capacity to ensure what items are sent.