Secondipity is listed under Appliances & Electronics.
Secondipity (secondipity.com) has 59 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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59 approved reviews, newest moderated first
Bryan
I ordered two stools that were originally from target and were listed as "open box". They both arrived in new, unopened boxes that were just a little dirty. The stools worked as expected, in mint condition.
Carlos C.
2022 Oct 20 purchased one TV. Arrived Oct 31. 2023 Feb 06 started to turn screen black and internal error. Managed to get into the service mode and pulled the error code and with guess... a timestamp!!! 2022 Oct 28. They say out of 90 warranty. So this is intentional fraud. Guess they were not smart enough to know modern tvs log everything with date.
Valerie M.
This place is not trustworthy they sell broken stuff and then refuse to do refunds when you send the items back.
Денис С.
Secondipity.com and their ebay store tools_direct sell returned or shelf pulls tools. I purchased Dewalt tool connect combos DCKTC200SP2BT and all of them require POS Home Depot activation. Waste of time and money. Aware!!!
Nam
Terrible customer service, issues with orders. Customer service can not answer questions with accurate information.
Hen K.
Should be shut down. Send packages with used bandages and trash in it. Broken items that are obvious store returns. I would bet these people do not even open the box before shipping it to a customer.
Alberto S.
My first time ordering from this company, I should have listened to the reviews. I ordered a turntable which was described as new, when I received this item which was poorly packaged, it had a green sticker on it stating that it was salvaged. The box was clearly damaged and this product had been used, returned and God only knows what else. I don't know how this company can stay in business, this is basic stuff, a new item it should be in new!! If you value your time and money stay away from this company. Shame on you secondpity.
Mike K.
I placed an order, and the funds were immediately taken from my bank account. I checked the order the following morning, and it showed 'declined.' I was not sent any notification that there was a problem with the order...so I used the customer service chat, and here is the chat content: 09:56:27 Thank you for contacting us. An operator will be with you shortly. 09:56:42 Operator XXXXX joined the chat 09:56:47 Operator XXXXX: Hello. How may I help you? 09:56:56 Michael: Hello - yesterday I placed an order, 5107594 09:57:15 Michael: I checked this morning and it shows declined -- can you let me know the reason why, please? 09:58:20 Operator XXXXX: It appears that this order did not go through on our end, as it shows 'Declined'. 09:58:33 Operator XXXXX: However, we are not told why the payment is denied. 09:58:45 Operator XXXXX: At this time, the order will be refunded, and the funds should show in your account within 24-48 hours. Our apologies for the inconvenience. 09:59:27 Michael: well, my challenge with that response is that the funds were pulled from my bank account, so a payment decline is clearly not the issue 10:01:29 Operator XXXXX: Our system goes through a verification check when it tries to take the payment. The funds are put on hold until the order clears. Unfortunately, the order did not clear and the funds were released. 10:02:47 Michael: that's nonsense -- i went through amazon pay, and have never once had a problem. The problem is certainly not on my end. Thanks for your time. 10:03:02 Operator XXXXX: My Pleasure! Please let us know if you need any further assistance. 10:03:33 Michael: well, that is a lovely thought, but honestly you haven't assisted me... 10:03:51 Operator XXXXX: I answered your questions. 10:04:38 Operator XXXXX: If you need further assistance please let us know. Have a great day Michael! 10:04:41 Operator Dianna left the chat To sum up, they took my money and, as of this note, have not in fact refunded it. I suspect the issue is thus: they advertised a VERY hot item (Oculus Quest 2, 256GB) at a too-good-to-be-true price, and I suspect they didn't actually have the item, but are using mass marketing to accrue a LOT of money from unsuspecting consumers, and will eventually refund if you continue to hound them...but all the while they can accrue interest on monies paid in good faith to them without having the product on hand to actually fulfill orders. Not to mention that their customer service leaves a LOT to be desired. STAY AWAY FROM THESE CROOKS!