Biren C.
A zero star if only possible!
A zero star if only possible! Working with one of their agents I was quoted a great rate with closing cost credits. I decided to move forward and began the application process. The online process requires a credit approval. However the next day I was informed the offer would change as part of my income is from a small business and they need to apply a 90 day rate lock which changes the offer. Sebonic should have asked about this before making me go through the application process and before running a credit check. I had refinanced only 9 months ago and there was zero issue of qualification yet the Sebonic advisor was adamant about the 90 day lock. I questioned the advisor as to why Sebonic didn't have processes in place to validate information before running credit check and changing the offer? Long story short; the Sebonic advisor didn't want to admit any fault and a written complaint to their customer service dept. went unanswered! A short while later another Sebonics advisor called asking about why I didn't take the offer. I explained the situation and he said his colleague was wrong to have insisted on a 90 day lock as there was no such policy. Clearly at this point, it showed Sebonics has no consistent training in place nor accountability for inadequate application processes! As a result I missed out of a great rate and generous lender credit at that time being offered by other lenders! I have submitted an official complaint to the Federal Consumer Lending Agency. There has been zero feedback from Sebonics and I suspect they will try to weasel out of being at fault.