SeatingmindReviews of seatingmind.com

TO SEATING MIND: STOP MAKING EXCUSES FOR YOUR UNETHICAL BUSINESS PRACTICES. IF YOU JUST TREATED ALL YOUR CUSTOMERS FAIRLY AND RESPECTFULLY, THERE WOULD NOT BE SO MANY TERRIBLE REVIEWS. (IF YOU WANT TO PROVE THEM WRONG, WHY NOT START BY REFUNDING ME $374.99 FOR THE DEFECTIVE ITEM I RETURNED TO YOU??!!! I'VE ONLY ASKED YOU ABOUT 20 TIMES IN EMAILS, IN THIS FORUM AND THROUGH BETTER BUSINESS BUREAU! IN YOUR RESPONSE BELOW YOU ASKED FOR MY ORDER NUMBER. I PROVIDED IT (#23027) AND STILL WAITING!! (POTENTIAL BUYERS, SEE MY FULL REVIEW BELOW...)

Buyer be ware! I purchased a Herman Miller Aeron chair from this company believing it was a NEW chair. This part is partialy on me because I did not thoroughly read the description, however, it was not made obvious that this was a re-furbished chair... it took some digging to find this information - I find this to be a little deceitful. But like I said, this part is somewhat on me! Upon arrival there was a large "chunk" of the chair missing on the back rest (not in the box), there were scratches, wear spots, HAIR on the chair and one of the adjustment levers wouldn't move at all. I emailed customer service and sent pictures and they offered to send me a replacement part that would not have even fixed all that was wrong. I asked for a refund and was told that I could only return with a 20% restocking fee. If the chair had been properly re-furbished, why would they need to send me replacement parts? After a few back and forth e-mails (and they were relatively quick in responding which was very nice), they did ultimately send me a free return shipping label to return the chair and they did give me a full refund of my money - I am very thankful for that and appreciate them for honoring this. Sadly, I don't recommend ordering from this company because the product they are shipping out is NOT what they claim (even as refurbished it was not an acceptable product). Like I said, this company DID do right by me and I respect them for that, but they will never get my business again and others should be warned.

Outstanding customer service and commitment on the promise to resolve my issue. Specifically the seat of my chair failed and I requested a replacement seat. Customer service advised they did not have any in stock and were having hard time to find them. CS team advised I buy one myself and they would reimburse me, I was a bit skeptical but I had no option. I ordered a replacement and sent in the receipt to CS. I was advised a payment would be sent as soon as possible, at this point I was more than pleased and surprised, in today’s world I was not expecting a response. A week later I receive a check for the full amount of the seat, wow exceptional customer service, they found a way to resolve my problem and kept their promise to send a full refund to cover all my costs. Very Memorable experience, so nice to deal with a company that has Empowered Customer Service (Excellence) staff

I recently purchased a Herman Miller Chair from Seating Mind. Their price and service were competitive with other chair suppliers. The chair was delivered within the promised two-week period. Seating Mind kept me informed as to the status of the delivery of the chair. The chair arrived in excellent condition and met my expectations.

I was scammed into buying an older model chair Aeron (had all has no labels or serial #'s on it) which I thought was going to be new. Herman Miller chairs are supposed to have a 12 year warranty but they will not honor warranty because I have no paperwork from a authorized dealer. Seatingmind is NOT an authorized dealer! Also they put a monthly recurring charge on my card which my credit card company is now investigating. This site should be shut down.

I wish there was a way to do NEGATIVE 5 STARTS This is the worst company to work with. The only thing they have going is a pretty website. Its the website that caught my attention. I bought my chair from them. The site stated it was leather. And theirs a price diffrence of 200 more for leather. When the chair arrived. It was packaged in a box that looks like it was destroyed and just used one more time for my delivery. It was hanging together by tape. Just a mess upon arrival. I wish there was a way to post the pics. We opened the box and the chair we paid 699 for was not leather...It was cloth. I sent a message to customer service and they sent back and automated response. I've waited 1 month for a reply and nothing...nada no reply from their customer service. They had reviews posted on their website and the reviews were cherry picked. Then I google " Seating Mind Reviews"...WOW WOW WOW...I have never seen a company with so many negative reviews. These people are crooks and do not ever respond. I don't expect a return reply. Because their reviews are the worst. And their customer service is absent. if not blatant and intentional "ignore the customer" I believe in karma. These people will get their own in time. And I will copy and paste my truthful experience of this company. Later, i realize that the usage of a good chair is used daily. Moving forward we will just buy the product from the actually vendor as oppose to rolling the dice with some scam company.

In my quest to buy 2 Herman Miller Aeron chairs I was let down by a few online retailers and started to think a nicely conditioned Aeron chair for sub $600 was too good to be true - then Abe at SeatingMind came thru for me and I'm a beliver again that good deals do exist. Madison Seating = BAD and frustrating SeatingMind.com = Awesome and reliable! Stuart

I recently purchased a Steelcase Leap Stool and when it arrived it would not maintain the height setting. As soon as you set on it it would start slowly sinking. I contact customer service via email. They Wanted to do complex troubleshooting via email with videos I make. I asked to speak to someone live and they said they are too busy they can only help via email. The issue is identified as a bad pneumatic cylinder but they will not replace it unless I reassemble the chair and video the problem.