Sears PartsDirectReviews of searspartsdirect.com

Ordered a water softener part. Two days after expected delivery it still had not arrived. No tracking to be had, just some lame excuse about tracking issues. All I got was a message that said "In Process". Tried to contact customer service, but it was TOATALLY automated and provided no information other than sending me a link that gave me no new information. The link advised going to the website for more information. Wait for it...... the website only sends you down the same automated path endlessly. I contacted sales and actually talked to a person for a few seconds. After being told there was no tracking......he transferred me to that same automated system that was sending me in loops. Totally insane. Ordering from Amazon instead and returning Sears part if it ever arrives. Can't wait to see how that goes....Never ordering from them again!

Reading over these complaints males me wonder how this company is still able to "operate" (steal customers money) I ordered an AC filter in MARCH 2024! Online status was IN STOCK, however after I placed the order and paid....the status changed to pending! BUT only said Pending on my order status....the status did not change online . This is extremely deceptive! What they are doing is advertising that a product is available ~ when it's absolutely NOT available ~ in order to trick the customer Into placing an order & paying for the item. It's a trap ! Once you order there is a ridiculous process to go thru in order to get attention to the issue on your order ! The operators aren't fluent in English so there is a real communication barrier & I feel like it's purposely done! I have "cancelled" my order numerous times online. I have emailed . I have called numerous times. THEY DONT CARE. I've been promised a refund but have not received anything! And I keep getting emails telling my my order is on back order ! Wth ?! It is canceled! This company is egregiously stalling and stalling while they keep our money ! We need a class action created against these sleezeballs!!

They dropped the ball on my order 3 times. I ordered a lawn mower. On the day it was supposed to arrive, they updated their website stating the lawn mower was marked as "Pending". Apparently, it was backordered, but they didn't tell me or update my account on their website until the day I was supposed to receive the lawn mower. I called 4 times, and they finally refunded the lawn mower cost and ordered a new lawn mower for me. After charging my card twice for the new order, I had to call them back to get the second charge refunded. Now, my credit card has 3 charges pending, each for almost $4k. Basically, they tied up almost $12k in charges on my cc. Expecting the new order to arrive at the end of the week, I looked online this morning, and Sears cancelled my order. Apparently, their second vendor didn't have the mower in stock either. I placed the original order on July 29. It is Aug 8th, and I just found out Sears cannot fulfil the order. I called again to get a refund. My credit card still has $12k in purchases noted as "pending" so I cannot use those funds. Sears cannot fulfill the order, so I now must wait until the 3 refunds hit my account before I can order the lawn mower elsewhere. No matter who you call at Sears, they are 100% incompetent. They do apologize a lot, but that doesn't do you any good when they mess up your order so famously and cause you not to be able to use your funds because they are tied up in a pending status. Never again will I ever do business with sears. Good riddance!

Ordered parts for my AC, Very pushy insisted I place order and the agent "Knew what they were doing" Upon review of my order that evening. They ordered a fan motor for an off brand refrigerator. Immediately attempted to contact Chat (closed) Call the next morning Customer service with broken English assured me the entire order was cancelled. Partial, refund apparently Issued. Contacted chat again. Still did not cancel order. Charges for unreceived items listed on my Credit Card. Today Website item shipped. Filed a dispute with my Credit card. DO NOT USE THIS COMPANY.

I called three times to find out the status of my order after it hadn't been shipped by the estimated delivery date. They kept telling me the fulfillment department would email me, so I would wait a few days to hear from them, but all I got were blank emails. After repeating the same response at first, the third person was suddenly able to tell me that the item was backordered and that it would be available in about a week. It felt like a lie and the website still showed the item as in stock. When I called again an hour later (my 4th call) to cancel the order, the person told me it had already been canceled the day before.

I WILL BE FILING A CHARGEBACK DISPUTE TODAY!! I called today and once again another lie! I order (2) parts water Valve and control panel for my Maytag washer. Order confirmation stated order scheduled for delivery June 18, 2024. This date came and went. The next day I get a tiny box stating (1) part water valve BUT Searspartsdirect order confirmation page stated (2) parts shipped and delivered!!! I called customer service and advise ONLY One Part Arrived and PER Their Own shipping Label (1) part water Valve was shipped in this TINY box. The Maytag Control panel couldn’t fit in this tiny box but why would they lie claiming they shipped with the water valve?! A bunch of LIARS AND SCAMMERS. Customer Service is HORRIBLE! They tell you anything MEANWHILE your part is on BACKORDER while you are waiting for it to arrive to your home. I wish I could upload pictures to show this company’s deceit!!

Avoid this part supplier at all cost. They take your order, take your money, then don't ship the product. Then it is almost impossible to get a refund/credit. Phone system is terrible too. It's almost impossible to reach a person to resolve your issue. In my case, they showed the part as being in stock even though they knew it wasn't in stock. Then when questioned on missing the promised delivery date they admitted to having to order the part from the manufacturer. The manufacturer had discontinued the part so they were never going to be able to ship it. I had to contact them several times to get them to cancel the order and issue a credit. Five weeks later and I'm still waiting to receive the credit.

"Computer security issues". couldn't place orders. Tried 5 times. Their security and customer service people were useless.