Sears PartsDirectReviews of searspartsdirect.com

Never received parts ordered and never received refund for 2 separate orders. SCAM 10/10/24 and order 12/5/24.

I ordered a control board for my range for $172 plus tax & shipping $199 total. The new board is defective since the solenoid to power the plate clicks, but the plate comes on only once in every three to four clicks. They clearly sent me a board that had been used before since this is a typical wear and tear fault. In their sales docs they say it cannot be returned, which I knew when I bought it. This is where the fun starts. I have no way of getting a return scheduled with their bot (see above). I call and by deceit of wanting a repair I get hold of a human being and they transfer me to the "returns". I talk to someone, we have an agreement that this part can be returned and I would see a RMA and a UPS return label in my email. They have my correct email since they found the original sale in the system and I obviously had received emails about that. Guess what, no UPS return label. I call again and now my number is blocked as I get a tape reading "we are unable to receive your call blah blah blah...." I used redial so I am sure that the number was the same when I talked to them before. I have opened a case with PayPal, not sure where this ends. I'll follow up here. Sears Parts Direct is a scam, they recycle used parts and sell them as new. Never again will I buy from them.

The WORST company. I have now had to order the same part three times. 1st time - sent wrong part 2nd time - part never sent 3rd time - part sent to the wrong address Getting a refund each time took an act of g-d. I am still in the midst of the 3rd order and am making my typical numerous calls to get a refund issued. RUN AWAY!

I have cancelled this order with your employee, Jaye, from the Philippines on 11/11/24 @ 11:15 AM. She told me she would send an email to confirm the cancellation. I never received the email. On your website when I placed the order on 10/25/2024 it showed on your website that all parts were in stock and that the estimated delivery would be October 31, 2024. I did not receive an update about the parts being delayed, shipped or any kind of tracking number as with all normal online purchases. On October 31, 2024 when I called, I was told that by your customer service in the Philippines that no information was available for my order. I have telephone verification of all calls I placed. I tried to reach someone in your customer service department in the US, again I called 3 times on 11/7/2024 and 4 times on 11/8/2024 only to have to talk to someone in the Philippines and still no information could be given about the order or when I would expect to receive it. On 11/16/2024 I received 2 of the 7 parts I was to receive and that box with the parts had a packing slip which noted 5 other parts were on backorder with no time frame as to when those would be sent out. This is not acceptable and the parts order was cancelled anyway as of 11/11/2024. I have no intention of paying the full amount of $78.23 for any parts, and the 2 parts that came on 11/16/2024 you can send a UPS call tag for them to be picked because I do not want them. I believe your company uses deceptive and poor business practices. You show on your website that parts are in stock just to get customers to make the purchase then you don't have the decency to update the customer if there is a problem with the order. All the times that I have called your parts department the call always is directed to the Philippines, when I ask to speak with someone in the United States I am always told that they cannot connect me and to call back. As of 11/11/24 a dispute has been filed with my Visa credit card for the amount of $78.23. Let me know about when you plan on sending the call tag for your parts.

Here ya go: Last year I ordered a part from these folks without difficulty, everything was perfect; however, this year not so much. The tail of woe is below: 11/06/2024 - Ordered with $32.00 expedited shipment fee. Sears Parts claimed the icemaker heater was in stock. 11/07/2024 - Received email claim delivery would be 11/08/2024. 11/08/2024 - Part not received, no communication from Sears Parts. 11/12/2024 - Part still has not arrived. Called customer service and asked for an updated delivery date. They promised to send me an update in 1 to 3 days. I asked do you have the part in stock? They answered we have no way finding out the inventory in real-time. Order then cancelled by me. They promised to send me a cancellation email in 1 to 3 days! It is now clear to me that if they have the part and everything goes well you might actually receive it. If the part is not in stock they do not have a system tell you when you might actually get it. I wish I had read the reviews on this site before I ordered.

Look at all recent reviews - they show a different picture than their overall ratings. Ordered a part on 10/15 with an estimated delivery date of 10/18. Checked status online and it said the following, "Some order updates are delayed although the parts have shipped. We're working to resolve this." Called on 10/20 and they put in a request to send me the tracking information. This is the only update I received on 10/22, "This message, including any attachments, is the property of Transform HoldCo LLC and/or one of its subsidiaries. It is confidential and may contain proprietary or legally privileged information. If you are not the intended recipient, please delete it without reading the contents. Thank you." Called again and wasted 40 minutes of my life for the company to tell me the part was on backorder. Why did the order status say the part was shipped? Why didn't the first rep tell me it was on backorder? Why was a backorder part showing as available? Why didn't I receive any type of communication stating the part was on backorder. These are all great questions.

ordered parts in june web site said in stock after paying I was emailed that everything I ordered was backordered. won't return my money I as told it was in process. it is now october and no refund. thieves DO NOT DO BUSINESS WITH THESE PEOPLE.

Sears Parts Direct hates customers-NO CARE FOR CUSTOMERS, READ ALL THE REVEIWS ON ALL PLATFORMS BEFORE ORDERING PARTS- OVER 10,000 bad reviews-They act and treat customers like Sears is a foreign scammer, They argue lies and change the facts and repeat it over and over, like a democrat, I ordered online and charged me the call in price because the pop up chat was started, I was triple charged aprox. to my card for parts that have not shipped and nobody will help me, they also over charged me by $60, Its the worst experience buying parts I have ever had, CANCELED ORDER CONTESTED WITH BANK, Parts in stock order #C086898 zip code 03055, Talked to the supervisor of the parts department, he was very rude asked me If I had a calculator? only to be proven wrong on the prices very poor customer support REPORT THEM TO FTC & BBB