Sears PartsDirectReviews of searspartsdirect.com

This is the worst online store ever! Lies, negligence, and total disregard for customers I ordered a part from SearsPartsDirect on March 5. The estimated delivery date was March 31. It’s now April 10, and the item has still not been shipped. The status remains “In Process,” like nothing is happening. At first, the part was listed as “In Stock,” then suddenly changed to “Back Order,” then back again — it changed multiple times. It feels like they don’t even have a real inventory and are just taking orders and money while stalling for as long as they can. I demanded a cancellation and refund, but customer support just mumbles vague excuses, blaming the "manufacturer" and asking me to wait 2–3 more days. That was over a week ago — still no reply, no refund, nothing. Also worth mentioning: customer service speaks heavily accented English, making communication difficult, and they do absolutely nothing to actually help. This is beyond unacceptable. The service is zero, reliability is below zero. They take your money immediately and then disappear into a black hole of delays, lies, and excuses. It feels like their strategy is to wear you down until you give up on your refund. ⚠️ Do NOT order from Sears PartsDirect! This has been the worst online shopping experience of my life. If you value your money and your sanity, stay far away. (Order # W630481 — so they can’t pretend they don’t know)

Ordered a part from @searspartsdirect. Old company good reputation. Also old part - not made anymore, can't believe they have one. Call up to check. Yes we have several here. Great, yes please. You'll have it Tuesday. Tuesday no part. Called Friday. Oh, it's on back order from the manufacturer. Manufacturer out of business 20 or 30 years. We'll look into it and call you Sunday. Yes we do work Sundays. Following Friday: you didn't call me. Please cancel and refund. Anything else? Yes, you lied to me! And all you give me is attitude? Sorry for how you feel but we don't have an attitude. You just ordered wrong. Can you believe that? @searspartsdirect How are the mighty fallen. Do business with them at your peril

it would less than 1 star if I had the option. Absolutely worthless, lying slime...DO NOT USE THESE PEOPLE. THEY'LL LIE TO YOU AND DO NOTHING TO HELP YOU. STAY AWAY!!!!

TERRIBLE. Seems like a potentially fraudulent or unscrupulous business. Purchased a part, listed at good price, listed as in stock but has never even shipped. Next to impossible to speak with a live agent to inquire about my order or request refund. BUT they texted updates (including today) stating my estimated deliver date is January 16, 2025, which is interesting since today is January 23, 2025. Finally called credit card company and submitted fraud claim to receive my refund.

I ordered a control board for an oven along with another part on 12/29/2024. The order was shipped without the control board. Turns out the control board is no longer manufactured or available. I have been trying to get a refund. 3 different promises of "it will be refunded in 3-5 days". Today was told the refund request had not been submitted but would be. I was then told SearsPartsDirect is waiting for the refund from their vendor. Seriously? They paid the vendor for a part that doesn't exist and are unable to refund my payment until they receive a refund from some vendor. Not buying it. The SPD rep has again promised a refund in 3-5 days. Not holding my breath. (1/23/2025. I have received the refund. Doesn't change my rating. Selling/charging for parts that don't exist and the consumer has to invest time to obtain a refund is a dealbreaker. Oh and the part they did ship, which is what I wanted, had a completely wrong image online. I had to spend time chatting with a rep to verify the part was correct but image was wrong before I ordered it.)

The good: shipped the replacement part for my appliance quickly. The price was much lower than competitors. The bad: the box that the part was shipped in looked like it had been through a world war. Torn apart, contents exposed. No packing materials to speak of for a glass part! It's a miracle it arrived intact. The part itself was dirty as if it was in that box on a warehouse shelf for years. No directions were included for installation (it was a glasstop stovetop - not an easy thing to replace).

First of all, they lied to me when the part would be delivered. They told me two days and it took eight. It took over a week for them to get me a part that was delivered through UPS. This is the worst company, and I will never buy another Craftman product again because of the absolute falsehoods are being told what would happen upon my parts delivery. Not to mention, the first order that I had was sent to the wrong address. I will say this, though, that the part people are adept at finding what you need but if you need to call back, you’re sent overseas to people that you cannot understand nor do they understand you. Don’t waste your time unless you are absolute and you can order your own product part and you are absolutely sure That it is what you need and it is coming to your address.

Do yourself a favor and pay whatever additional fee there is to order your parts from somewhere else. By the time you save 10% with SearsPartsDirect, your project will likely be months behind because they lie about in stock quantities and actual ship dates. It took 3 months to get an order that was supposed to be delivered in 5 days. Had to dispute the charge with my CC company just to get something done. Avoid like the plague.